Katherine Rogers
Glen Mills
Summary
Customer Service Professional with more than 10 years’ experience, coupled with management, accounting and administrative background. Highly motivated with a strong work ethic and a positive attitude.
Overview
19
19
years of professional experience
Work History
Accounts Receivable Coordinator
Proshred Security
01.2023 - Current
- Supported month-end closing procedures by reconciling accounts receivable ledgers and preparing aging reports for management review.
- Improved invoice accuracy by thoroughly reviewing billing data before issuing final statements.
- Expedited payment collection with timely submission of invoices and proactive communication with clients.
- Strengthened relationships with key clients by providing exceptional service in addressing inquiries regarding account balances or payment issues.
- Reduced outstanding debts through consistent follow-up on overdue invoices and negotiating payment plans.
- Partnered with cross-functional departments to resolve discrepancies in customer accounts, promoting a cohesive work environment.
- Maintained accurate records of financial transactions, ensuring compliance with company policies and industry regulations.
- Collaborated with sales teams to address customer disputes, resulting in prompt resolution and maintained relationships.
- Facilitated timely account updates by promptly processing adjustments for credits, discounts, and writeoffs.
- Verified discrepancies and resolved clients' billing issues
- Reconciled daily AR ledger and verified proper posting.
- Processed incoming payments in accordance with established financial policies.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Customer Service
Hachik Distributors
01.2021 - 01.2023
- Assist dealers with questions and concerns
- Receive inbound calls from dealers providing information regarding services or products and taking new orders
- Generate leads for new sales through telephone and email contact with dealers
- Generate custom safety cover and liner orders for dealers
- Process invoices and approve payments to be sent to Accounts Payable
- Demonstrated effective communication skills while interacting with dealers and colleagues
- Work directly with vendors to generate quotes for possible leads
- Update dealer accounts as needed.
Customer Service
Budds Pools
01.2015 - 01.2021
- Answered customers' questions and addressed problems and complaints in person and via phone
- Assisted customers with questions and concerns
- Obtained information to resolve customer inquiries
- Maximized customer satisfaction by greeting over 80 customers daily and resolving any service issues promptly
- Informed customers on billing procedures, processed payments and provided assistance to set up payment options
- Generated leads for new sales through telephone and email contact with customers
- Responded promptly to general inquiries from members, staff and clients via mail, e-mail and fax
- Computed accurate sales prices for purchase transactions
- Received inbound calls from customers, providing information regarding services or products, taking new orders and canceling accounts
- Set up Weekly Maintenance contracts each season.
Administrative Assistant
Signature, Inc
01.2012 - 01.2014
- Screened new hire applicants and managed all HR paperwork including W4 Forms, I-9 forms and policies
- Conducted background checks on all prospective employees
- Handled correspondence, documentation, and compliance protocols for employee placements to large Fortune 500 client
- Responsible for all customer service aspects of front lobby including greeting and screening executive appointments and visitors.
Customer Service
PHH Mortgage
01.2010 - 01.2012
- Completed certified training on mortgage fundamentals
- Achieved all monthly goals: volume of calls, time spent between calls, monitored call metrics including use of customer's name, building rapport, assistance, confirmation of concern resolution before ending call
- Documented positive customer feedback to management
- Received rewards based on performance in volume and customer satisfaction.
Assistant Manager
Hot Topic, Inc
01.2007 - 01.2010
- District Employee of the Month (based on sales volume & customer comments)
- Promoted from sales associate to management position
- Employee of the Month distinction on 3 occasions (based on sales volume & customer comments).
Sales Associate
Anthony's Water Ice
01.2005 - 01.2008
- Responsible for production activities
- Opening and closing responsibilities including balancing registers and inventory.
Education
High School Diploma -
Camden Catholic High School
Cherry Hill, NJ06.2006
Skills
- Customer Service
- Microsoft Word
- Team player
- Excellent time management skills
- Conflict Management
- Data Entry
- Customer service mindset
- Accounts Receivable
- Collections experience
- Great Plains
Websites
Activities
- Literature
- Art
- Yoga
- Travel
Timeline
Accounts Receivable Coordinator
Proshred Security
01.2023 - Current
Customer Service
Hachik Distributors
01.2021 - 01.2023
Customer Service
Budds Pools
01.2015 - 01.2021
Administrative Assistant
Signature, Inc
01.2012 - 01.2014
Customer Service
PHH Mortgage
01.2010 - 01.2012
Assistant Manager
Hot Topic, Inc
01.2007 - 01.2010
Sales Associate
Anthony's Water Ice
01.2005 - 01.2008
High School Diploma -
Camden Catholic High School
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