Katherine Sanchez
Wilkes Barre
Summary
Dynamic leader seeking a challenging position in a fast-paced customer service environment, equipped with a robust background in managing daily operations and enhancing team performance. Proven track record of successfully leading diverse projects that ensure seamless execution and significantly improve operational efficiency. Expertise in strategic planning, combined with exceptional communication skills, fosters collaboration and drives results. Committed to delivering outstanding service and achieving organizational goals through effective leadership and team empowerment.
Overview
15
15
years of professional experience
Work History
General Manager
El Boulevard
Wilkes-Barre, PA
02.2024 - 03.2025
- Led operational strategies to enhance productivity and streamline workflows across multiple departments.
- Developed and implemented performance metrics to evaluate team efficiency and service quality.
- Managed budget allocation, ensuring optimal resource utilization and cost control measures.
- Oversaw recruitment, training, and development of staff to improve team performance and retention rates.
Server/Bartender
Bocca Coal Fired Bistro
Margate City, NJ
11.2018 - 12.2023
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely meal delivery and accuracy of orders.
- Managed multiple tables efficiently while maintaining a positive guest experience.
- Trained new servers on menu items, service protocols, and customer engagement strategies.
Assistant General Manager
Surf Bar
Atlantic City, NJ
06.2018 - 09.2020
- Streamlined operational workflows, enhancing service efficiency and customer satisfaction.
- Developed training programs for staff, improving performance and team cohesion.
- Analyzed sales data to identify trends, informing inventory management decisions.
- Coordinated marketing initiatives, increasing brand visibility and customer engagement.
FOH & BOH staff
Maitre' D
Atlantic City, NJ
04.2015 - 05.2018
- Responsible for all front desk shift operations.
- Managed seatings for the duration of shift (up to 2200 covers).
- Planned and arranged dining room to accommodate reservations and any potential walk-ins.
- Maintain communication with management, FOH & BOH staff.
- Managed up to 12 hosts/hostesses per shift.
- Diffuse tense situations with guests with diplomacy and provided solutions for complications.
Sales Lead
Keyholder
Atlantic City, NJ
02.2010 - 04.2015
- Assist management in store operations.
- Prepare store for opening/closing.
- Maintain sales quota and responsible to carrying out store goals.
- Train, coach, & develop team members.
- Handle bank drops.
- Conduct inventory counts.
Education
Diploma -
Atlantic City High School
Atlantic City, NJ01.2006
High School - undefined
C.E.N.O. High School
Santo Domingo, DO01.2003
Skills
- DETAIL-ORIENTED
- EXCELLENT COMMUNICATION SKILLS
- LEADERSHIP SKILLS
- POINT OF SALE
- POS
- Leadership and team building
- Problem resolution
- Team player
- Efficient multi-tasker
- Training and coaching
- Customer relations
- Training and development
- Goal setting
- Labor cost controls
Additional Information
- Skills
- 10+ years of experience in fast-paced, high-volume costumer service environments.
- Proficient in Aloha, Micros, and OpenTable POS systems.
- Excellent communication skills.
- Detail-oriented.
- Enthusiastic, goal-driven, outgoing, & charismatic.
- Composed, Professional & Diplomatic.
- Strong leadership skills.
- Problem-solver & decision-maker.
- Bilingual - Fluent in written/spoken Spanish.
Languages
Spanish
Full Professional
English
Full Professional
American Sign Language
Timeline
General Manager
El Boulevard
02.2024 - 03.2025
Server/Bartender
Bocca Coal Fired Bistro
11.2018 - 12.2023
Assistant General Manager
Surf Bar
06.2018 - 09.2020
FOH & BOH staff
Maitre' D
04.2015 - 05.2018
Sales Lead
Keyholder
02.2010 - 04.2015
High School - undefined
C.E.N.O. High School
Diploma -
Atlantic City High School