Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Katherine Sargent

West Chester

Summary

Dynamic and dedicated server with extensive experience at Hidden Still Spirits, excelling in guest relations and POS system operations. Proven ability to enhance customer satisfaction through effective communication and multitasking. Recognized for cultivating strong relationships with patrons and ensuring seamless dining experiences. Committed team player focused on operational excellence.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

Hidden Still Spirits
05.2024 - Current
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.

Server Assistant

Hidden Still Spirits
07.2022 - Current
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Assisted with dining room set up prior to and after service period.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Greeted customers warmly to provide exceptional customer service.

Restaurant Team Member

Panera Bread
09.2021 - 02.2022
  • Operated register to process payments and collect cash payment for order totals.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Trained new employees by demonstrating tasks and coaching during daily activities.

Education

Bachelor of Science - Environmental Health Science

West Chester University of Pennsylvania
West Chester, PA
05-2027

High School Diploma -

Hershey High School
Hershey, PA
06-2023

Skills

  • Dining crew workflow optimization
  • Multitasking and organization
  • Team member support
  • Point of sale (POS) system operations
  • Team collaboration
  • Guest relations management
  • Food inspection
  • Order delivery practices
  • Table resetting

Certification

  • RAMP Certification, Hidden Still Spirits - May 2024

Timeline

Server

Hidden Still Spirits
05.2024 - Current

Server Assistant

Hidden Still Spirits
07.2022 - Current

Restaurant Team Member

Panera Bread
09.2021 - 02.2022

Bachelor of Science - Environmental Health Science

West Chester University of Pennsylvania

High School Diploma -

Hershey High School

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Katherine Sargent