Katherine Werner
Reading
Summary
Motivated Restaurant Server offering extensive knowledge of hospitality etiquette and food preparation. Spirited and communicative individual polished in assisting patrons in selecting food and beverage choices and maintaining table settings. Customer-oriented team player familiar with POS system operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Server
Paolo's Restaurant
Reading
11.2022 - Current
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Operated POS terminals to input orders, split bills and calculate totals.
Restaurant Server
Beverly Hills Tavern
Sinking Spring
04.2021 - Current
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Took orders from customers accurately and in a timely manner.
- Served food and beverages to patrons and confirmed complete orders.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Cafe Assistant
Sweet Street Desserts
Reading
05.2024 - 04.2025
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Brewed and served coffee and tea with preferred add-ins.
- Served customers by phone to take orders and answer product or service questions.
- Kept up-to-date with menus changes and specials offered at the cafe.
Beauty Advisor and Task Associate
Ulta Beauty Inc.
Reading
09.2022 - 04.2024
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Conducted skin analysis to provide customers with personalized skincare regimens.
- Maintained cleanliness of work area by wiping down counters, organizing shelves and disposing of trash appropriately.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Created purchase orders for procuring necessary materials needed for packing and securing packages.
Customer Care Representative
UGI Utilities Inc
Denver
08.2022 - 06.2023
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
High School Diploma -
Governor Mifflin Senior High School
Shillington, PA06-2020
Skills
- Point of sale operation
- Order management
- Menu knowledge
- Cash handling
- Food safety
- Customer service
Affiliations
- I perform in local community theater productions in my spare time
Certification
- RAMP Certification
Languages
English
Professional
References
References available upon request.
Timeline
Cafe Assistant
Sweet Street Desserts
05.2024 - 04.2025
Restaurant Server
Paolo's Restaurant
11.2022 - Current
Beauty Advisor and Task Associate
Ulta Beauty Inc.
09.2022 - 04.2024
Customer Care Representative
UGI Utilities Inc
08.2022 - 06.2023
Restaurant Server
Beverly Hills Tavern
04.2021 - Current
High School Diploma -
Governor Mifflin Senior High School
Similar Profiles
Marlene Romero AcevedoMarlene Romero Acevedo
Hostess at Paolo's Italian RestaurantHostess at Paolo's Italian Restaurant
Mitchell HardakerMitchell Hardaker
Manager at Paolo's CafeManager at Paolo's Cafe
Youssef MohammadYoussef Mohammad
Bartender at Amazonas Paolo's Kitchen and BarBartender at Amazonas Paolo's Kitchen and Bar