Katherine A Rattigan
Trafford
Summary
Data Analyst with25+ years of experience in Data Management, Analytical, Payroll and HR Administration experience. Expertise in the creation, implementation, trending and reporting from various data management and payroll systems.
Overview
37
37
years of professional experience
Work History
Associate, Pharmacy Ops-Mail Quality
CVS Health
01.2010 - Current
- Responsibilities include generating, analyzing, compiling, validating and publishing key operating statistics for the Specialty Pharmacy division
- Distribution of data extracts and reports to meet contractual obligations for Specialty Pharmacy partners in compliance with applicable Client, HIPPA and Joint Commission accreditation requirements
- Accomplishments:
- Publication of data to both internal customers and external clients
- Review, analyze and publish weekly, monthly and quarterly key performance measures and statistics
- Design, generate and analyze AD Hoc reporting for Specialty and PBM business unit internal customers
- Assist Specialty Pharmacy Operations Management team with reporting needs assessment, design and testing
- Quality review of all service-related issues for Specialty Mail and Retail locations
- 2023 reviewed113,000+ (an increase of39.4% over prior year)
- Ensure that Office of the President issues are tracked, resolved and reported for dashboard metric reconciliation
- Medicaid patient reporting with very aggressive deadlines
- Quality First/Employee Trending-Employee error metrics reporting
- Client Performance Guarantee reporting-metrics include Dispense Accuracy and On-Time delivery accuracy
Quality Analyst-Operations Excellence
CVS Health
01.2007 - 01.2010
- Responsibilities include capturing, analyzing and communicating data results to improve Customer Service for the call center
- Create and maintain Access databases for the department coordinators to track participant outbound survey campaign data
- Administrator of the Behavioral Analytics data management tool for all PBM call centers
- Accomplishments:
- Maintain and distribute various recurring reports to leadership team
- Educate and train the Customer Service representative on Behavioral Analytics navigation
- Participation in various quality improvement projects
- Root Cause Analysis for Customer Satisfaction Survey results
Human Resource Assistant
CVS Health
01.2007 - 01.2007
- Responsibilities include assisting with the talent selection process
- Phone screening of candidates
- Coordination of drug testing and background checks results
- Maintained interview schedules for HR Managers
HRIS/Compensation Analyst
Shaw Group Inc.
01.2006 - 01.2007
- Responsible for all data and reporting from an applicant tracking system for the U.S
- And International Business Units
- Reorganized and administered the reporting process
- Completed salary surveys from private and government regulatory requests
- Worked closely with Compliance /Diversity Director on any policy and procedure changes
Payroll Administrator
Management Science Associates
01.2003 - 01.2006
- Responsible for production of bi-weekly payroll for3,000 employees
- Maintain updates for all employee data, benefits, compensation, termination, etc
Human Resource Analyst/Payroll Coordinator
CVS ProCare Pharmacy
01.1999 - 01.2003
- Responsible for HR administrative duties including new hire orientation and benefit presentations
- Production of weekly and monthly payrolls for2,500 employees
Payroll Supervisor
IT Corporation
01.1988 - 01.1999
- Responsible for production of bi-weekly, weekly, and union payrolls for over5000 employees
Education
School of Computer Technology
Skills
- MS Office (Excel, Word, PowerPoint)
- Teaching/Training skills
- Strong Flexibility and Adaptability skills
- Ability to handle multiple projects
- Strong verbal/written/communication and analytical skills
- Strong organizational and time management skills
Timeline
Associate, Pharmacy Ops-Mail Quality
CVS Health
01.2010 - Current
Quality Analyst-Operations Excellence
CVS Health
01.2007 - 01.2010
Human Resource Assistant
CVS Health
01.2007 - 01.2007
HRIS/Compensation Analyst
Shaw Group Inc.
01.2006 - 01.2007
Payroll Administrator
Management Science Associates
01.2003 - 01.2006
Human Resource Analyst/Payroll Coordinator
CVS ProCare Pharmacy
01.1999 - 01.2003
Payroll Supervisor
IT Corporation
01.1988 - 01.1999
School of Computer Technology
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