Kathleen Bernstiel
Norristown
Summary
Detail-oriented receptionist with a proven track record in appointment scheduling and client relations, enhancing customer satisfaction and optimizing front desk operations in fast-paced environments.
Overview
32
32
years of professional experience
Work History
Receptionist
Trooper Veterinary Hospital
Trooper
05.2020 - Current
- Managed front desk operations at busy veterinary hospital, welcoming clients and ensuring smooth workflow.
- Scheduled and confirmed appointments for multiple veterinarians, maintaining accurate calendars.
- Coordinated communication between veterinary staff and pet owners, effectively resolving inquiries to improve client satisfaction.
- Processed patient records securely, maintaining confidentiality and compliance with data protection policies.
- Maintained cleanliness and organization of reception area to foster a professional atmosphere.
- Trained new reception staff on procedures, ensuring consistent delivery of high-quality customer service.
- Performed clerical duties including data entry, filing, and document preparation for various departments.
- Monitored office supplies inventory and placed orders to ensure availability.
Optician
Dr Louann DeLuca
Norristown
09.2017 - 05.2020
- Sold and recommended eyewear products in retail and clinical settings, driving revenue growth.
- Assisted patients in selecting suitable eyewear based on prescriptions and preferences.
- Conducted vision tests to assess lens requirements and ensure proper adjustments.
- Collaborated with optometrists for accurate prescription fulfillment and adjustments, enhancing patient satisfaction.
- Educated patients on eyewear care and usage to promote better vision health.
- Managed patient records to uphold confidentiality and comply with healthcare regulations.
- Trained new staff on customer service protocols and equipment handling procedures.
Jewelry sales
Brigthton
King of Prussia
01.2013 - 01.2018
- Resolved customer issues with knowledgeable and friendly service, enhancing overall satisfaction.
- Assessed customer needs through active listening and timely responses.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Proposed innovative ideas and solutions that improved team collaboration and outcomes.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
- Oversaw inventory levels to guarantee timely availability of supplies.
- Utilized various software and tools to streamline processes and optimize performance.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Operated equipment and machinery according to safety guidelines.
Jewelry Sales Associate
Macys Department Store
King of Prussia
01.1994 - 01.2013
- Assisted customers in selecting jewelry that matched their preferences and style.
- Provided exceptional customer service to ensure a positive shopping experience.
- Educated customers on product features and care to enhance purchase satisfaction.
- Demonstrated product knowledge to answer customer questions and inquiries.
- Advised customers on the selection of products based on their needs and preferences.
- Utilized suggestive selling techniques to boost sales and enhance customer experience.
- Upsold additional services or products to increase revenue opportunities.
- Collaborated with customers to design custom jewelry pieces that met their unique preferences.
- Maintained an organized display of merchandise to enhance visual appeal.
- Created window displays that showcased new products.
- Processed sales transactions accurately and efficiently at the register.
- Processed payments using point-of-sale systems, credit card machines, and cash registers.
- Facilitated returns or exchanges with minimal disruption to customers.
- Resolved customer complaints in a professional manner.
- Resolved customer inquiries and concerns with professionalism and care.
- Handled inventory management by restocking items and conducting counts.
- Received inventory shipments and stocked shelves with merchandise.
- Completed paperwork accurately for all transactions according to company policies.
- Collaborated with team members to achieve store sales goals.
- Performed basic repairs on jewelry items.
- Assisted other departments in meeting operational goals as needed.
- Assisted other departments in meeting operational goals as needed.
Education
Business Administration
Mainline Evening School
PaSkills
- Appointment scheduling
- Calendar coordination
- Scheduling appointments
- Patient record management
- Front desk operations
- Clerical support
- Administrative support
- Customer relationship management
- Client relations
- Telephone skills
- Multi-line telephone skills
- Phone etiquette
- Data entry
- Office inventory management
- Mail handling
- Record preparation
- Workflow optimization
- Time management
- Task prioritization
- Problem solving
- Attention to detail
- Effective communication
- Written communication
- Positive and professional
- Microsoft certified
- PC proficient
- Information protection
- Business administration
- Business operations
- Schedule management
- Project coordination
- Securing
- Staff training
- Staff management
- Client relations
- Business administration
- Task prioritization
- PC proficient
- Business operations
- Schedule management
Timeline
Receptionist
Trooper Veterinary Hospital
05.2020 - Current
Optician
Dr Louann DeLuca
09.2017 - 05.2020
Jewelry sales
Brigthton
01.2013 - 01.2018
Jewelry Sales Associate
Macys Department Store
01.1994 - 01.2013
Business Administration
Mainline Evening School