Kathleen Coombs
Cochranville
Summary
Experienced with leading technical projects to successful completion. Utilizes advanced project management methodologies to streamline processes and improve efficiency. Track record of fostering collaborative environments and ensuring effective communication among stakeholders.
Overview
2026
2026
years of professional experience
Work History
Direct Support Professional
Flourish Community Services, LLC.
08.2025 - Current
- Enhanced client independence by assisting with daily living activities.
- Collaborated with teams to design tailored care plans for each client.
- Monitored client behavior, documenting progress and refining strategies accordingly.
- Provided emotional support to build trust and positive relationships with clients.
- Ensured client safety through strict adherence to established protocols.
- Organized recreational activities to promote engagement and enhance socialization.
Cook
Dutchway Market and Restaurant
06.2025 - Current
- Enhanced kitchen safety by maintaining cleanliness and organization in work areas.
- Facilitated new cook training on procedures and safety, ensuring seamless integration.
- Optimized meal preparation through standardized recipes and precise portion control.
- Sustained high food safety standards, ensuring quality in meal preparation processes.
- Increased kitchen efficiency by keeping work areas organized for food preparation.
Problem Management - Senior Technical Project Manager
Oracle Cerner Corporation (Acquired from Siemens)
06.2010 - 10.2024
- Resolved application issues by collaborating with Support and Development teams.
- Facilitated team meetings, addressing client and business concerns effectively.
- Monitored project timelines, ensuring timely releases and successful implementations.
- Led a team of five, conducting performance reviews and promoting development.
- Created objectives and managed escalations to enhance team performance.
- Developed training sessions to educate employees on Cerner processes.
Sr. Technical Solution Analyst 6
Oracle Cerner Corporation (Acquired from Siemens)
- Elevated client satisfaction by supporting clinical applications for over 100 clients.
- Executed detailed analyses using SQL, debuggers, and error tracing tools.
- Diagnosed application errors to implement effective solutions promptly.
- Detected software defects through comprehensive root cause analysis.
- Enhanced software functionality by assessing system requirements and user experiences.
- Facilitated training sessions for end-users on system features and updates.
Customer Support Tech II - Managed Services
Oracle Cerner Corporation (Acquired from Siemens)
- Enhanced system reliability by resolving hardware and software issues for 44 hospitals.
- Boosted team efficiency by training global employees on various systems and programs.
- Managed over 100 helpdesk calls daily, ensuring swift customer support and resolution.
- Led weekend helpdesk operations, upholding service quality and enhancing team performance.
- Collaborated with Siemens liaisons to improve Knowledge Base and Routing Matrix.
Dispatcher and Technical Coordinator
Comcast Cable
01.2005 - 01.2010
Education
Applied Science - Culinary Arts
Johnson & Wales University
Providence, RIFine Arts Certificate of Completion - Culinary Arts
The Academy of Culinary Arts
Mays Landing, PA01.2000
High School Diploma -
Padua Academy
Wilmington06-1998
Skills
- Multi-tasking and troubleshooting
- Problem Management
- Project Management
- Microsoft Office, SQL, Camtasia, JIRA, Remedy
- Customer Service
- Cross-functional coordination
- Application support
- Technical project planning
- Stakeholder relations
- Office administration
- Administrative support
Accomplishments
- Provided on-site go-live support for the Cerner Powerchart application for our Texas and Michigan clients.
- Participated in career building classes: Crucial Conversations, Influencer (VitalSmarts), and Relationship Management classes with Cerner Corporation in 2015-present.
- I onboard all the new support hires in Malvern.
Timeline
Direct Support Professional
Flourish Community Services, LLC.
08.2025 - Current
Cook
Dutchway Market and Restaurant
06.2025 - Current
Problem Management - Senior Technical Project Manager
Oracle Cerner Corporation (Acquired from Siemens)
06.2010 - 10.2024
Dispatcher and Technical Coordinator
Comcast Cable
01.2005 - 01.2010
Sr. Technical Solution Analyst 6
Oracle Cerner Corporation (Acquired from Siemens)
Customer Support Tech II - Managed Services
Oracle Cerner Corporation (Acquired from Siemens)
Applied Science - Culinary Arts
Johnson & Wales University
Fine Arts Certificate of Completion - Culinary Arts
The Academy of Culinary Arts
High School Diploma -
Padua Academy