Kathleen Miller
Reading
Summary
Skilled in assessing auto damage and effectively determining repair costs with precision. Have experience working closely with insurance companies, auto repair shops, and claimants to streamline claims processes. Known for strong analytical skills, ability to manage multiple claims efficiently, and commitment to achieving fair settlements. Consistently reduced turnaround time for claim processing through effective communication and thorough evaluation techniques. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Auto Physical Damage Appraiser
Driving Force Collision Network
Reading
05.2025 - Current
- Scheduled and coordinated vehicle estimates and repairs, ensuring timely service delivery.
- Drafted detailed estimates and collaborated with technicians on supplements, enhancing repair accuracy.
- Liaised with insurance adjusters and facilitated vehicle delivery to customers, maintaining high satisfaction levels.
Auto Physical Damage Appraiser
Tom Masano Collision Center
Reading
08.2019 - 05.2025
- Crafted detailed estimates for major insurance DRP programs, ensuring accuracy and compliance with industry standards.
- Collaborated with technicians and insurance representatives to finalize supplements, enhancing repair processes and customer satisfaction.
- Delivered vehicles to customers upon pickup, maintaining professional communication with both clients and insurance adjusters.
Sales Receptionist
VW & Audi of Reading
Leesport
01.2015 - 02.2019
- Directed incoming calls to appropriate sales, service, and parts departments, ensuring seamless communication and customer satisfaction.
- Processed payments for vehicle sales, service, and parts transactions with accuracy and efficiency.
- Collaborated with the collision center to collect account receivables and liaised with insurance companies to secure timely payments.
Skills
- Vehicle estimating
- Damage assessment
- Claims processing
- Regulatory compliance
- Parts ordering
- Customer service
- Effective communication
- Problem solving
- Technical documentation
- Continuous improvement
- Reliability
- Relationship building
- Communication skills
- Appointment scheduling
Certification
- Pennsylvania Physical Damage Appraiser License
- I-CAR Platinum Certified
- Tesla Certified
- BMW Certified
Timeline
Auto Physical Damage Appraiser
Driving Force Collision Network
05.2025 - Current
Auto Physical Damage Appraiser
Tom Masano Collision Center
08.2019 - 05.2025
Sales Receptionist
VW & Audi of Reading
01.2015 - 02.2019
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