Kathleen O'Connor
Allentown,PA
Summary
Community Engagement and Volunteer Services Skilled communicator with 15 years of experience impacting organizational performance through strategic program planning, volunteer management best practices, training, and relationship building. Talented and empathetic collaborator, with proven capacity to build essential relationships that result in mutually beneficial outcomes. Reputable for turning around underperforming operations and advising top executives to meet business objectives. Positioned to lead a team crafting strategies and initiatives that drive performance, growth, and productivity. Service-oriented Volunteer Coordinator driven to support health care organizations with strengths in hiring, recruitment and placement. Experienced in planning operations to meet changing seasonal demands and account for natural turnover. Prepared to leverage experience and strengths to take on dynamic position with long-term potential.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Volunteer Coordinator
Heartland Hospice- Allentown office
06.2022 - 04.2024
- Recruited, trained, and coordinated 46+ hospice volunteers for one office which provided support for patients with life-limiting illnesses and their families facing end-of-life issues
- Customer-oriented professional who specializes in planning and setting goals to execute successful marketing events for diverse audiences to generate volunteer referrals
- This role provided opportunities to aid individuals across age span to achieve their full-potential through community-based volunteerism
- Identified, designed, and implemented easy access initiatives for volunteer and student internship onboarding, such as online applications, orientation/training, online interview scheduling, volunteer satisfaction surveys
- Developed and implemented a comprehensive and diverse student career exploration program
- Developed initial student internship guidelines for two universities working with alumni association, student affairs and career placement offices which generated 10+ volunteers within 1 calendar year
- Successfully counseled, advised, and assessed 4 students' volunteers with various types of disabilities for volunteer placement within one calendar year through School District Intermediate Unit
- Provided support and guidance, as needed to other network volunteer leaders within company
- Internal and external special events for volunteer recruitment via social media, TV, inter/intranet throughout two counties within Pennsylvania
- Strong commitment and accountable for community volunteerism which exceeded company standards through obtaining the highest number of volunteers' hours throughout fourteen company volunteer programs (recognition through site employee rewards program 3 times within calendar year
- Designed and implemented bi-monthly support groups for hospice volunteers which increased volunteer retention by 20% within one calendar year
- Worked with various non-profit referral sources to generate 90% increase volunteer placement within coverage area for companionship volunteer program less than calendar year
- Developed volunteer curriculum for initial training and continual education for 36+ volunteers with successful compliance during annual federal and state inspections.
Manager of Volunteer Services
Kindred Home Care and Hospice – Blue Bell and Trevose Offices
04.2018 - 09.2020
- Recruited, trained, and coordinated 50+ hospice volunteers for two offices which provided support for patients with life-limiting illnesses and their families facing end-of-life issues
- Customer-oriented professional who specializes in planning and setting goals to execute successful marketing events for diverse audiences to generate volunteer referrals
- Provided assistance to individuals across age span to achieve their full-potential through community-based volunteerism
- Identified, designed and implemented easy access initiatives for volunteer and student internship onboarding, such as online applications, orientation/training, online interview scheduling, volunteer satisfaction surveys
- Developed and implemented comprehensive and diverse student career exploration program
- Developed initial student internship guidelines for four universities working with alumni association, student affairs and career placement offices which generated 25+ volunteers within 2 calendar years
- Successfully counseled, advised, and assessed 15 students' volunteers with various types of disabilities for volunteer placement within two calendar years through Montgomery County and Bucks Counties Intermediate Units
- Provided support and guidance, as needed to other network volunteer leaders within company
- Internal and external special events for volunteer recruitment via social media, TV, inter/intranet throughout five counties within Pennsylvania
- Planned and executed successful annual marketing events for the needs of veterans, patient care and programs which generated 15% increase in program patient referrals
- Strong commitment and accountable for community volunteerism which exceeded company standards through obtaining highest number of volunteers' hours throughout twelve company volunteer programs (recognition through site employee rewards program) throughout employment
- Designed and implemented bi-monthly support groups for hospice volunteers which increased volunteer retention by 45% within two calendar years
- Worked with various non-profit referral sources to generate 50% increase volunteer placement within coverage area for companionship volunteer program
- Developed volunteer curriculum for initial training and continual education for 50+ volunteers with successful compliance during annual federal and state inspections.
Volunteer Coordinator
Abramson Center for Jewish Life- North Wales, PA
01.2017 - 12.2017
- Recruited, trained, and coordinated 30+ hospice volunteers which provided support for patients with life-limiting illnesses and their families facing end-of-life issues
- Provided assistance to individuals across age span to achieve their full-potential through community-based volunteerism
- Developed and implemented comprehensive and diverse student career exploration program
- Identify, design and implement easy access initiatives for volunteer and student internship onboarding, such as online applications, orientation/training, online interview scheduling, volunteer satisfaction surveys
- Developed initial student internship guidelines for two universities working with alumni association, student affairs and career placement offices which generated 10+ volunteers within 1 calendar year
- Internal and external special events for volunteer recruitment via social media, TV, inter/intranet throughout five counties within Pennsylvania
- Planned and executed successful annual marketing events for needs of veterans, patient care and hospice volunteer programs which generated 8% increase in program
- Developed volunteer curriculum for initial training and continual education for 30+ volunteers with successful compliance during annual federal and state inspections.
- Enhanced volunteer engagement by implementing effective recruitment strategies and organizing orientation sessions.
- Streamlined volunteer onboarding process for improved efficiency and increased retention rates.
- Developed comprehensive training materials to ensure volunteers were well-prepared for their roles.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
- Streamlined volunteer onboarding process for improved efficiency and increased retention rates.
- Improved volunteer satisfaction by regularly soliciting feedback and implementing suggested changes in a timely manner.
- Managed database of over 200 volunteers, ensuring accurate record-keeping and easy access to information when needed.
Education
BA, Psychology in the workplace, Business Writing for non-profits, Microsoft office, Publishing, and Photo Editing, Human Resources Management - Journalism and Public Relations
Temple University
Philadelphia, PA01.2001
Skills
- Program Planning & Implementation
- Volunteer Recruitment & Management
- Needs Assessment
- Client Customer Relations Strategic Planning
- Policy & Procedure Development
- Budget Planning & Administration
- Team Leadership & Development & Workflow Optimization
- Resource Management
- Strategic Marketing Initiatives
- Emerging Trends
- Compliance Community & Volunteer Engagement
- Community Outreach
- Support Group Facilitation
- High Impact Presentations
- MS Office Suite (Word, Excel, PowerPoint, Publisher)
- Data Management Administration
- Outreach Planning
- Budget Management
- Organizing Fundraising Activities
- Coordinating Donations
- Community Engagement
Certification
Council for Certification in Volunteer Administration (currently working on)
Timeline
Volunteer Coordinator
Heartland Hospice- Allentown office
06.2022 - 04.2024
Manager of Volunteer Services
Kindred Home Care and Hospice – Blue Bell and Trevose Offices
04.2018 - 09.2020
Volunteer Coordinator
Abramson Center for Jewish Life- North Wales, PA
01.2017 - 12.2017
BA, Psychology in the workplace, Business Writing for non-profits, Microsoft office, Publishing, and Photo Editing, Human Resources Management - Journalism and Public Relations
Temple University
Similar Profiles
Jennifer MehrstedtJennifer Mehrstedt
Sr. Director of Professional Services at Promedica Hospice (formerly Heartland Hospice)Sr. Director of Professional Services at Promedica Hospice (formerly Heartland Hospice)
Rebecca NealRebecca Neal
Human Resource Assistant/Customer Service Representative at Heartland Hospice (Formerly Promedica Hospice)Human Resource Assistant/Customer Service Representative at Heartland Hospice (Formerly Promedica Hospice)
Ashley WadeAshley Wade
Hospice RN at Heartland HospiceHospice RN at Heartland Hospice