KATHLEEN ORTEGA

Administrative procedures for diving companies, Accounting follow up, Invoicing and project reports, Contracts and HR recuriting, Customer followup

• Increased productivity by 50%, optimizing procedures.
• Streamlined office operations by implementing efficient administrative systems and procedures
• Supported executive leadership with daily tasks such as calendar management and correspondence handling, optimizing time utilization
• Assisted in monitoring and evaluating workflow processes to identify and recommend process improvements
• Organized travel arrangements for executives and staff, reducing costs while maximizing convenience
• Managed vendor relations effectively, negotiating favorable contracts that benefited organization financially
• Provided exceptional customer service, addressing inquiries promptly and professionally to ensure satisfaction
• Established welcoming office environment for employees and visitors alike by maintaining cleanliness standards
• Reviewed and maintained working knowledge of related laws and regulations and supported compliance efforts
• Oversaw new and renewed self-funded agreements and assisted in contract negotiations
• Mentored new team members on contract administration processes
• Conducted thorough research and analysis for project development, leading to successful outcomes
• Assisted in recruitment of top talent, contributing to highly skilled workforce
• Utilized contract language expertise to draft or recommend customized alternative language provisions
• Maintained accurate record-keeping systems, ensuring data integrity and easy retrieval when needed
• Spearheaded creation of comprehensive reports, resulting in informed decision-making by senior management
• Assisted in development of presentations for both internal use as well as potential clients or partners
• Updated organizational policies frequently based on changes in laws or industry best practices which enhanced compliance levels across all functions within organization
• Transcribed and organized information to assist in preparing speeches and presentations
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files
• Volunteered to help with special projects of varying degrees of complexity
• Performed research to collect and record industry data
• Facilitated timely delivery of special projects to meet organizational and departmental objectives
• Opened and properly distributed incoming mail to promote quicker response to client inquiries
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency

• Reservations Management, Customer Service Support, Invoicing coordination, Executive External Offices Management, Process remake
• Identified and resolved problems through root cause analysis and research.
• Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
• Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
• Validated results and performed quality assurance to assess accuracy of data.
• Recommended process improvements to continually identify, analyze and fix constraints and challenges.
• Managed over 50 reservations per day. Walk Ins, online and phone requests.
• Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports
• Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks
• Managed event logistics and operations
• Coordinated schedules and timelines for events
• Established positive relationships with clients, ensuring their needs were met throughout event planning process
• Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction

• Reservations Management, Customer Service Support, Invoicing coordination, rooming assignment, Check In / Check out.
• Self-motivated, with strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Proved successful working within tight deadlines and fast-paced environment
• Skilled at working independently and collaboratively in team environment
• Passionate about learning and committed to continual improvement
• Paid attention to detail while completing assignments

• Rental apartment and office management, cashiering, new personal arrivals, visitors assistance.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Maintained well-organized reception area with updated materials, contributing to welcoming environment for visitors.
• Managed multiple tasks and met time-sensitive deadlines.
• Corresponded with clients through email, telephone, or postal
• Resolved customer problems and complaints.

• Hotel front desk agent.
• Increased customer loyalty with exceptional communication skills and personalized service.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
• Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Assisted guests in making informed decisions on local attractions, dining options, and transportation services.