Kathleen Payne
King Of Prussia
Summary
Dedicated and empathetic CMA offering experience in customer service with clients in business settings. Committed to obtaining the highest level of satisfaction cultivates trust and rapport between customers and corporations.
Overview
11
11
years of professional experience
Work History
CMA care management associate
CVS Aetna
King of Prussia
07.2014 - 06.2025
- Managed new healthcare cases for providers, resolving issues with previous cases to ensure continuity of care.
- Educated patients on health management and medication usage to promote adherence and improve health outcomes.
CMA Care Management Associate
CVS Aetna
King of Prussia
07.2014 - 06.2025
Worked on very busy call in line with patients and companies. Set up new cases as needed. Transferred callers on as needed basis. Interfaced with nurses as well.
Education
General Studies
Delaware County Community College
Media, PA 07.2014 - 07.2014
Skills
- Patient education and client education
Timeline
CMA care management associate
CVS Aetna
07.2014 - 06.2025
CMA Care Management Associate
CVS Aetna
07.2014 - 06.2025
General Studies
Delaware County Community College
07.2014 - 07.2014