Summary
Overview
Work History
Education
Skills
Timeline
Generic

KATHLEEN QUINN

Morton Pa

Summary

Manager with over 25 years of experience in strategic planning, employee motivation, and operations management. Expertise in fostering positive work environments, optimizing inventory, and coordinating departments to achieve seamless operations. Passionate about driving team success and enhancing customer experiences through innovative solutions and detailed execution. Supervised daily store operations, enhancing performance and service quality. Maintained a clean, safe, and organized store, boosting customer satisfaction. Developed strong relationships with a team of 20, fostering a positive work environment. Monitored cash intake and deposits, reducing discrepancies and increasing accuracy. Facilitated inter-department communication, ensuring timely resolution of customer concerns. Enhanced store layout and product placement, boosting sales by 15% through strategic merchandising.

Overview

26
26
years of professional experience

Work History

Inventory Manager

Clothes Mentor
01.2024 - 03.2025
  • Created and updated regular inventory reports and records.
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Identified and resolved discrepancies within inventory records through data examination.
  • Participated in regular cycle counts to confirm accuracy of inventory records.
  • Enhanced store appearance to make the flow of store more enticing for customers to shop.
  • Increased sales by promoting on social media and posting inventory on Shopify.

CSM

Hobby Lobby
11.2021 - 04.2024
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Assistant Team Lead/Fulfillment

Target
08.2018 - 09.2022
  • Developed process improvements and offered actionable solutions to correct recurring issues
  • Managed team in fast paced, demanding, timed goals with very high success rate
  • Oversaw inventory supply to maintain fully stocked shelves during high volume sales periods
  • Used advanced features of Microsoft Office to complete all necessary reports for senior management review

Front Of House Manager

Plate Restaurant
01.2015 - 02.2017
  • Hired skilled personnel to handle challenges and obligations of business
  • Prepared staff work schedules and assigned specific duties
  • Performed cash handling activities and secured nightly bank deposits
  • Assisted staff in building menu expertise to answer customer questions and make personal recommendations
  • Identified problems, made decisions, and interpreted results based on quantitative techniques

Wood Finishing Manager

Paul Downs Cabinetmakers
03.1999 - 07.2009
  • Color Matched and applied stain to match customers furniture
  • Completed high quality finishes by spraying conversion varnish
  • Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles
  • Monitored schedule of project deliverables and analyses for on-time delivery and accurate results
  • Counseled and disciplined employees, driving performance improvement
  • Analyzed and resolved quality and customer service issues, recommending system improvements
  • Kept the work area in regulation with OSHA standards
  • Played a crucial part in the CAD design process
  • Built relationships with clients and guided them through the finishing process
  • Responsible for inventory and product ordering

Education

Associate of Arts - Architecture

Harcum College
Bryn Mawr, PA
12.2002

Skills

  • Strategic Planning
  • Employee Motivation
  • Performance Inventory Optimization
  • Departmental Coordination
  • Solution Innovation
  • Operations management

Timeline

Inventory Manager

Clothes Mentor
01.2024 - 03.2025

CSM

Hobby Lobby
11.2021 - 04.2024

Assistant Team Lead/Fulfillment

Target
08.2018 - 09.2022

Front Of House Manager

Plate Restaurant
01.2015 - 02.2017

Wood Finishing Manager

Paul Downs Cabinetmakers
03.1999 - 07.2009

Associate of Arts - Architecture

Harcum College
KATHLEEN QUINN