Kathleen Roderick
Uniontown,PA
Overview
23
23
years of professional experience
Work History
Administrative Support Assistant
Pennsylvania State University, Fayette Campus
10.2019 - 03.2020
- Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
- Streamlined office processes by implementing efficient administrative procedures, resulting in increased productivity.
- Maintained a well-organized filing system for easy access to important documents, improving overall efficiency.
- Consistently recognized for maintaining a professional demeanor and providing exceptional support to both student and office staff.
Administrative Assistant
Nisource Columbia Gas of Pennsylvania
11.2012 - 05.2016
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Provide administrative support to all field employees, engineers and staff at the operation center.
- Handle all mail room functions, distribution.
- Accounts payable/receivable.
- Coordinator of events, meeting and programs.
Customer Service Representative
Nisource Columbia Gas of Pennsylvania
01.1997 - 11.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
High School Diploma -
Fairchance - Georges High School
Uniontown, PA 06-1970
Some College (No Degree) - Continuing Education Classes Computer
Penn State University, Fayette Campus
Lemont Furnace, PASkills
- Reception duties
- End user support
- Verbal communication
- File organization
- Administrative procedures
- Document management
- Mail handling
- Records management
- Ordering supplies
- Calendar management
- Meeting planning
- Facilities management
- Customer service
- Scheduling and calendar management
Languages
English
Professional Working
Timeline
Administrative Support Assistant
Pennsylvania State University, Fayette Campus
10.2019 - 03.2020
Administrative Assistant
Nisource Columbia Gas of Pennsylvania
11.2012 - 05.2016
Customer Service Representative
Nisource Columbia Gas of Pennsylvania
01.1997 - 11.2012
Some College (No Degree) - Continuing Education Classes Computer
Penn State University, Fayette Campus
High School Diploma -
Fairchance - Georges High School
Similar Profiles
Akshita SinghAkshita Singh
Front Desk Attendant at On-Campus Job Pennsylvania State University HBFront Desk Attendant at On-Campus Job Pennsylvania State University HB
Saije GradySaije Grady
Peer Tutor at The Pennsylvania State University Schuylkill CampusPeer Tutor at The Pennsylvania State University Schuylkill Campus
MARC OTAYEK CHREIMMARC OTAYEK CHREIM
Soccer Referee at Pennsylvania State University Campus RecreationSoccer Referee at Pennsylvania State University Campus Recreation
JOHN FISHERJOHN FISHER
Driver at Mountain Line Trans.Driver at Mountain Line Trans.
Bethany HainesBethany Haines
Independent Hair Stylist at Self-employeedIndependent Hair Stylist at Self-employeed