Kathrine Sungenis
Greencastle
Summary
Attentive individual offering many years of experience in counter work. Committed to delivering great service and highly efficient in processing cash and credit card payments. Motivated professional focused on safety and guest enjoyment. Highly observant and ready to step in to handle dangerous behaviors and emergency situations. Well-trained with hands-on recreational experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lifeguard
Chamersburg Aquatic Center aquatic center
Chaseburg
05.2024 - Current
- Cleaned, brushed and vacuumed pool to keep clean.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Used training and medical supplies to examine injured people and administer first aid.
- Addressed reckless behavior by speaking firmly and restricting access to recreational areas when necessary.
- Enforced all safety regulations and posted rules for patrons.
- Communicated regularly with supervisors regarding any issues that arose during shifts.
- Instructed patrons on proper use of diving boards, slides, ladders.
- Observed sections of assigned water zone of responsibility.
Supervisor
rita’s italian ice
Hagerstown
02.2023 - 10.2024
- Applied in-depth understanding of products to offer superior service.
- successfully supervised, managed and serviced hours of drive-thru rush as well as front order windows.
- Established a welcoming and memorable atmosphere for all customers.
- Utilized menu proficiency and sales tactics to drive customer satisfaction.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Maintained positive working relationship with fellow staff and management.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Responded to customer questions regarding products, prices and availability.
Education
High School Diploma -
Greencastle Antrim High School
Greencastle, PA05-2025
Skills
- First aid
- Lifeguard certification
- CPR certification
- Customer service
- Team leadership
- Conflict resolution
- Effective communication
- Time management
- Lifeguard operations
- Strong communicator
- Rescue equipment proficiency
Certification
- cpr and first aid certified
Timeline
Lifeguard
Chamersburg Aquatic Center aquatic center
05.2024 - Current
Supervisor
rita’s italian ice
02.2023 - 10.2024
- cpr and first aid certified
High School Diploma -
Greencastle Antrim High School
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