Kathryn Canela
Pottstown
Summary
Adept at enhancing living spaces and customer experiences, I leveraged deep cleaning expertise and exceptional customer service at The Cleaning Gals and Wawa. Known for reliability and fostering professional relationships, I improved client retention and satisfaction through meticulous attention to detail and proactive problem-solving. My approach consistently elevates standards in residential cleaning and customer interactions.
Overview
6
6
years of professional experience
Work History
Professional House Cleaner
The Cleaning Gals
05.2023 - 12.2024
- Enhanced client satisfaction by providing thorough and meticulous cleaning services catered to individual needs.
- Wiped walls, decoration, and appliances.
- Offered specialized deep-cleaning services that revitalized living spaces, increasing overall home comfort.
- Supported clients during life transitions by organizing belongings and decluttering spaces for increased functionality.
- Managed workload across Number houses and satisfied customer needs for cleaning standards and details.
- Collaborated with team members to complete large-scale cleaning projects efficiently and effectively.
- Demonstrated punctuality and reliability by consistently arriving on time for scheduled appointments, instilling trust and confidence in clients.
- Fostered long-lasting professional relationships with clients, leading to repeat business and a positive reputation in the industry.
- Reduced allergens in living spaces through regular dusting, vacuuming, and mopping for improved air quality.
- Streamlined cleaning processes with the use of efficient tools, techniques, and eco-friendly products.
- Provided exceptional customer service by addressing concerns promptly and adapting services based on feedback received from clients.
- Adhered strictly to safety protocols while using chemicals or equipment, minimizing risks of accidents or injuries.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Boosted client retention rate with consistent delivery of high-quality cleaning services tailored to each household.
- Improved efficiency in housecleaning tasks through ongoing professional development workshops and training sessions on industry best practices.
- Adhered to professional house cleaning checklist.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
Customer Service Associate
Wawa
10.2018 - 04.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Enhanced customer loyalty by providing empathetic and efficient resolution to issues.
- Trained new associates in customer service protocols, elevating overall team's performance.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Associate Degree - Fine Arts
Montgomery County Community College
Blue Bell, PASouderton Area High School
Souderton, PA06.2017
Skills
- Chemical handling
- Dusting and polishing
- Reliability and punctuality
- Deep cleaning expertise
- Waste disposal
- Professional appearance
- Mold and mildew prevention
- Efficient time management
- Window cleaning
- Teamwork
- Customer service
- Vacuuming and sweeping
- Cleaning bathrooms
- Detail-oriented
- Vacuuming
- Residential cleaning
- Safety protocols
- Cleaning techniques
- Customer-oriented
- Staff training
- Quality assurance
- Hardworking
- English language fluency
- Dusting
- Cleaning methods
- Focused and detail-oriented
- Surface disinfection
- Ceiling fan cleaning
Timeline
Professional House Cleaner
The Cleaning Gals
05.2023 - 12.2024
Customer Service Associate
Wawa
10.2018 - 04.2023
Associate Degree - Fine Arts
Montgomery County Community College
Souderton Area High School
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