Kathryn Doherty
Philadelphia
Summary
Dynamic professional with a dedicated work ethic and proven expertise in online order fulfillment at Giant Direct. Skilled in mobile payment processing and upselling strategies, I excel in enhancing customer experiences and training team members. Recognized for maintaining high standards of service and operational efficiency in fast-paced environments.
Professional shopper with proven ability to select high-quality products and meet client specifications. Skilled in maintaining strong vendor relationships, ensuring timely deliveries, and managing multiple tasks efficiently. Team-oriented with strong focus on collaboration and achieving results, adapting to changing needs with ease. Reliable, detail-focused, and adept at providing exceptional service and satisfaction.
Professional in retail industry with keen focus on delivering high-quality service and ensuring customer satisfaction. Known for effective time management and keen eye for detail, contributing to successful completion of shopping tasks. Reliable and adaptable team player, skilled in communication and product selection.
Overview
6
6
years of professional experience
Work History
Shopper
Giant Direct
09.2024 - 08.2025
- Executed accurate order picking and fulfillment for diverse customer requests.
- Collaborated with team to ensure efficient inventory management and stock replenishment.
- Utilized mobile scanning devices to streamline order processing and enhance accuracy.
- Assisted customers in product selection, providing exceptional service and support.
- Maintained cleanliness and organization of work areas, ensuring compliance with safety standards.
- Adapted quickly to changing priorities and high-volume demands during peak hours.
- Trained new team members on operational procedures and customer service protocols.
Server
Dreamland Amusements Park
05.2023 - 09.2023
- Provided excellent customer service by promptly addressing guest inquiries and needs.
- Delivered food and beverages accurately to tables while ensuring a positive dining experience.
- Assisted in maintaining cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely order fulfillment and guest satisfaction.
- Trained new team members on menu offerings and standard operating procedures for service excellence.
- Managed cash register operations, processing payments accurately while maintaining balanced till at shift end.
Cashier
Fine Wine and Good Spirits
07.2021 - 01.2022
- Processed customer transactions efficiently using point-of-sale system.
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area to ensure safety standards.
- Balanced cash drawer accurately at shift end, ensuring financial integrity.
- Collaborated with team members to streamline checkout operations during peak hours.
Server
Cracker Barrell
07.2019 - 10.2019
- Provided excellent customer service by promptly addressing guest inquiries and needs.
- Delivered food and beverages accurately to tables while ensuring a positive dining experience.
- Assisted in maintaining cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely order fulfillment and guest satisfaction.
Education
High School Diploma -
Tacony Academy
Philadelphia, PASkills
- Dedicated work ethic
- Online order fulfillmento
- Mobile payment processing
- Promotional planning
- Cash handling proficiency
- Upselling strategies
Languages
American Sign
Professional Working
Timeline
Shopper
Giant Direct
09.2024 - 08.2025
Server
Dreamland Amusements Park
05.2023 - 09.2023
Cashier
Fine Wine and Good Spirits
07.2021 - 01.2022
Server
Cracker Barrell
07.2019 - 10.2019
High School Diploma -
Tacony Academy