Kathryn Drummond
Pittsburgh
Summary
Dynamic and detail-oriented professional with a proven track record at Dragon's Den, excelling in customer service and problem-solving. Recognized for enhancing guest experiences through effective communication and teamwork. Adept at managing multiple tasks while maintaining a positive attitude, ensuring operational efficiency and high satisfaction rates.
Proactive and goal-oriented professional with excellent time management and problem-solving skills.
Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Consuler
Dragon's Den
03.2025 - 09.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
Guest Service Representative (GSR)
Nothing Bundt Cakes
05.2022 - 08.2023
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted customers in selecting products, enhancing their overall experience and satisfaction.
- Processed transactions accurately using point-of-sale systems, ensuring smooth checkout experiences.
- Maintained cleanliness and organization of the store environment, promoting a welcoming atmosphere.
- Collaborated with team members to prepare and present product displays effectively.
- Handled inventory management tasks, including tracking stock levels and placing orders as needed.
- Educated customers about products, highlighting features and benefits to drive sales.
- Adapted to fast-paced environments while maintaining focus on customer needs and operational efficiency.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
Front Desk Receptionist
Linville Ridge Country Club
04.2021 - 08.2021
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Coordinated communication between departments to enhance guest experience and resolve inquiries promptly.
- Trained new staff on customer service protocols and operational procedures to maintain service quality.
- Streamlined appointment scheduling using resort management software, improving efficiency in bookings.
- Developed and implemented front desk procedures that improved workflow and reduced wait times for guests.
- Oversaw inventory of office supplies, ensuring adequate stock levels for daily operations without interruptions.
- Provided administrative support by maintaining accurate records of guest interactions and transactions for reporting purposes.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
High School Diploma -
Mt Lebanon High School
Mount Lebanon, PAGED -
Unitversity Of Pittsburgh
Pittsburgh, PA06-2028
Skills
- Friendly, positive attitude
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Excellent communication
- Multitasking Abilities
- Critical thinking
- Organizational skills
- Calm under pressure
- Decision-making
- Teamwork and collaboration
- Customer service
Certification
CPR Certification - June 2025 to June 2027
First Aid, CPR, and Portable Defibrillator Training
Timeline
Lead Consuler
Dragon's Den
03.2025 - 09.2025
Guest Service Representative (GSR)
Nothing Bundt Cakes
05.2022 - 08.2023
Front Desk Receptionist
Linville Ridge Country Club
04.2021 - 08.2021
High School Diploma -
Mt Lebanon High School
GED -
Unitversity Of Pittsburgh