KATHRYN FORCINE DOLAN
Havertown
Summary
Administrative Professional with experience in Billing, Collections, Financial Transactions, Customer Service, Data Entry, Quality Assurance, and Reviewing Client Contracts. Proven team leader looking to make a positive impact on every project I work on.
Overview
16
16
years of professional experience
Work History
Billing and Collections Analyst
Allied Universal Enhanced Protections Services
02.2024 - Current
- Created monthly and ad hoc invoices in SAP and distributed to various clients
- Submitted invoices through various client portals
- Maintained accuracy and efficiency throughout the billing process
- Submitted vendor invoices for payment
- Monitored A/R aging reports and followed up on overdue accounts
- Collaborated with operations and clients to promptly resolve billing disputes.
- Worked closely with internal team members to streamline billing processes
- Contacted clients to discuss past-due accounts and negotiated payment plans.
Contract Accounting Team Lead – Quality Assurance
Allied Universal
04.2022 - Current
- Created and streamlined the Quality Assurance process for our department
- Maintained Quality Assurance for our team on a monthly basis
- Provided support and guidance to a team of 10
- Identified areas of improvement and continued training in those areas in order to provide exceptional customer service
- Assisted in the duties of the Contract Accounting Specialist role
Contract Accounting Specialist
Allied Universal
12.2018 - 04.2022
- Reviewed various client contracts for financial terms and conditions.
- Set up new client accounts in WinTeam and maintained the accounts as new information is updated.
- Maintained and edited the Contract Database.
- Assisted with training new hires.
Financial Transaction Processing Specialist
Allied Universal
10.2016 - 12.2018
- Processed various requests such as payroll discrepancies, invoice adjustments, and updating client account information
- Maintaining quality customer service with operations
- Assisted in training new hires.
Production and Accounting Department Assistant
Conlin’s Digital Print Center
01.2014 - 09.2016
- Assisted the Production and Accounting Departments with email orders, quotations, pricing, customer service and various administrative tasks.
Customer Service Representative
Ralph Lauren Media
09.2012 - 12.2013
- Assisted customers with merchandise selection, sales/promotions, placing orders, credits, returns, and handled customer concerns
- Maintained a thorough knowledge of Ralph Lauren products and services, operations, policies, procedures and computer systems
- Guided new hires during learning and development training programs.
Marketing Intern
Comcast SportsNet
04.2011 - 04.2011
- Wrote promos for Phillies and Flyers Games; contacted weekly ‘Play of the Day Sweepstakes’ winners
- Filmed and logged in web videos; organized and updated merchandise inventory
- Worked promotional events and interfaced with fans.
Sports Marketing Intern
High Point University
01.2010 - 05.2010
- Trained in operation of University baseball scoreboard & Daktronics Venus 7000 Systems program
- Created database for mailings to community organizations
- Generated letters to University donors and athletic scholars’ parents.
Education
B.S - Business Administration and Sport Management
High Point University
High Point, NC01.2012
Skills
- Administrative Support
- MS Office Suite
- Team Support
- Special Projects
- Financial Transactions
- Smartsheet
- Data Entry
- Multitasking and Time Management
- Strong Communication Skills
- Billing problem resolution
- Billing practices
- Proficiency in SAP
Timeline
Billing and Collections Analyst
Allied Universal Enhanced Protections Services
02.2024 - Current
Contract Accounting Team Lead – Quality Assurance
Allied Universal
04.2022 - Current
Contract Accounting Specialist
Allied Universal
12.2018 - 04.2022
Financial Transaction Processing Specialist
Allied Universal
10.2016 - 12.2018
Production and Accounting Department Assistant
Conlin’s Digital Print Center
01.2014 - 09.2016
Customer Service Representative
Ralph Lauren Media
09.2012 - 12.2013
Marketing Intern
Comcast SportsNet
04.2011 - 04.2011
Sports Marketing Intern
High Point University
01.2010 - 05.2010
B.S - Business Administration and Sport Management
High Point University
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