Summary
Overview
Work History
Education
Skills
Timeline
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KATHRYN FORCINE DOLAN

Havertown

Summary

Administrative Professional with experience in Billing, Collections, Financial Transactions, Customer Service, Data Entry, Quality Assurance, and Reviewing Client Contracts. Proven team leader looking to make a positive impact on every project I work on.

Overview

16
16
years of professional experience

Work History

Billing and Collections Analyst

Allied Universal Enhanced Protections Services
02.2024 - Current
  • Created monthly and ad hoc invoices in SAP and distributed to various clients
  • Submitted invoices through various client portals
  • Maintained accuracy and efficiency throughout the billing process
  • Submitted vendor invoices for payment
  • Monitored A/R aging reports and followed up on overdue accounts
  • Collaborated with operations and clients to promptly resolve billing disputes.
  • Worked closely with internal team members to streamline billing processes
  • Contacted clients to discuss past-due accounts and negotiated payment plans.

Contract Accounting Team Lead – Quality Assurance

Allied Universal
04.2022 - Current
  • Created and streamlined the Quality Assurance process for our department
  • Maintained Quality Assurance for our team on a monthly basis
  • Provided support and guidance to a team of 10
  • Identified areas of improvement and continued training in those areas in order to provide exceptional customer service
  • Assisted in the duties of the Contract Accounting Specialist role

Contract Accounting Specialist

Allied Universal
12.2018 - 04.2022
  • Reviewed various client contracts for financial terms and conditions.
  • Set up new client accounts in WinTeam and maintained the accounts as new information is updated.
  • Maintained and edited the Contract Database.
  • Assisted with training new hires.

Financial Transaction Processing Specialist

Allied Universal
10.2016 - 12.2018
  • Processed various requests such as payroll discrepancies, invoice adjustments, and updating client account information
  • Maintaining quality customer service with operations
  • Assisted in training new hires.

Production and Accounting Department Assistant

Conlin’s Digital Print Center
01.2014 - 09.2016
  • Assisted the Production and Accounting Departments with email orders, quotations, pricing, customer service and various administrative tasks.

Customer Service Representative

Ralph Lauren Media
09.2012 - 12.2013
  • Assisted customers with merchandise selection, sales/promotions, placing orders, credits, returns, and handled customer concerns
  • Maintained a thorough knowledge of Ralph Lauren products and services, operations, policies, procedures and computer systems
  • Guided new hires during learning and development training programs.

Marketing Intern

Comcast SportsNet
04.2011 - 04.2011
  • Wrote promos for Phillies and Flyers Games; contacted weekly ‘Play of the Day Sweepstakes’ winners
  • Filmed and logged in web videos; organized and updated merchandise inventory
  • Worked promotional events and interfaced with fans.

Sports Marketing Intern

High Point University
01.2010 - 05.2010
  • Trained in operation of University baseball scoreboard & Daktronics Venus 7000 Systems program
  • Created database for mailings to community organizations
  • Generated letters to University donors and athletic scholars’ parents.

Education

B.S - Business Administration and Sport Management

High Point University
High Point, NC
01.2012

Skills

  • Administrative Support
  • MS Office Suite
  • Team Support
  • Special Projects
  • Financial Transactions
  • Smartsheet
  • Data Entry
  • Multitasking and Time Management
  • Strong Communication Skills
  • Billing problem resolution
  • Billing practices
  • Proficiency in SAP

Timeline

Billing and Collections Analyst

Allied Universal Enhanced Protections Services
02.2024 - Current

Contract Accounting Team Lead – Quality Assurance

Allied Universal
04.2022 - Current

Contract Accounting Specialist

Allied Universal
12.2018 - 04.2022

Financial Transaction Processing Specialist

Allied Universal
10.2016 - 12.2018

Production and Accounting Department Assistant

Conlin’s Digital Print Center
01.2014 - 09.2016

Customer Service Representative

Ralph Lauren Media
09.2012 - 12.2013

Marketing Intern

Comcast SportsNet
04.2011 - 04.2011

Sports Marketing Intern

High Point University
01.2010 - 05.2010

B.S - Business Administration and Sport Management

High Point University
KATHRYN FORCINE DOLAN