Administrative Professional with experience in Billing, Collections, Financial Transactions, Customer Service, Data Entry, Quality Assurance, and Reviewing Client Contracts. Proven team leader looking to make a positive impact on every project I work on.
Overview
16
16
years of professional experience
Work History
Billing and Collections Analyst
Allied Universal Enhanced Protections Services
02.2024 - Current
Created monthly and ad hoc invoices in SAP and distributed to various clients
Submitted invoices through various client portals
Maintained accuracy and efficiency throughout the billing process
Submitted vendor invoices for payment
Monitored A/R aging reports and followed up on overdue accounts
Collaborated with operations and clients to promptly resolve billing disputes.
Worked closely with internal team members to streamline billing processes
Contacted clients to discuss past-due accounts and negotiated payment plans.
Contract Accounting Team Lead – Quality Assurance
Allied Universal
04.2022 - Current
Created and streamlined the Quality Assurance process for our department
Maintained Quality Assurance for our team on a monthly basis
Provided support and guidance to a team of 10
Identified areas of improvement and continued training in those areas in order to provide exceptional customer service
Assisted in the duties of the Contract Accounting Specialist role
Contract Accounting Specialist
Allied Universal
12.2018 - 04.2022
Reviewed various client contracts for financial terms and conditions.
Set up new client accounts in WinTeam and maintained the accounts as new information is updated.
Maintained and edited the Contract Database.
Assisted with training new hires.
Financial Transaction Processing Specialist
Allied Universal
10.2016 - 12.2018
Processed various requests such as payroll discrepancies, invoice adjustments, and updating client account information
Maintaining quality customer service with operations
Assisted in training new hires.
Production and Accounting Department Assistant
Conlin’s Digital Print Center
01.2014 - 09.2016
Assisted the Production and Accounting Departments with email orders, quotations, pricing, customer service and various administrative tasks.
Customer Service Representative
Ralph Lauren Media
09.2012 - 12.2013
Assisted customers with merchandise selection, sales/promotions, placing orders, credits, returns, and handled customer concerns
Maintained a thorough knowledge of Ralph Lauren products and services, operations, policies, procedures and computer systems
Guided new hires during learning and development training programs.
Marketing Intern
Comcast SportsNet
04.2011 - 04.2011
Wrote promos for Phillies and Flyers Games; contacted weekly ‘Play of the Day Sweepstakes’ winners
Filmed and logged in web videos; organized and updated merchandise inventory
Worked promotional events and interfaced with fans.
Sports Marketing Intern
High Point University
01.2010 - 05.2010
Trained in operation of University baseball scoreboard & Daktronics Venus 7000 Systems program
Created database for mailings to community organizations
Generated letters to University donors and athletic scholars’ parents.
Education
B.S - Business Administration and Sport Management
High Point University
High Point, NC
01.2012
Skills
Administrative Support
MS Office Suite
Team Support
Special Projects
Financial Transactions
Smartsheet
Data Entry
Multitasking and Time Management
Strong Communication Skills
Billing problem resolution
Billing practices
Proficiency in SAP
Timeline
Billing and Collections Analyst
Allied Universal Enhanced Protections Services
02.2024 - Current
Contract Accounting Team Lead – Quality Assurance
Allied Universal
04.2022 - Current
Contract Accounting Specialist
Allied Universal
12.2018 - 04.2022
Financial Transaction Processing Specialist
Allied Universal
10.2016 - 12.2018
Production and Accounting Department Assistant
Conlin’s Digital Print Center
01.2014 - 09.2016
Customer Service Representative
Ralph Lauren Media
09.2012 - 12.2013
Marketing Intern
Comcast SportsNet
04.2011 - 04.2011
Sports Marketing Intern
High Point University
01.2010 - 05.2010
B.S - Business Administration and Sport Management
Coca-Cola at Universal Protection Services/Allied Universal Security ServiceCoca-Cola at Universal Protection Services/Allied Universal Security Service