Kathryn Gall
Butler
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
7
7
years of professional experience
2020
2020
years of post-secondary education
Work History
Supervisor
Sandy Hill Kennels
Valencia
05.2024 - Current
- Supervised daily operations and maintained workflow efficiency in the team.
- Trained new staff on safety protocols and standard operating procedures.
- Coordinated scheduling to ensure adequate staffing for peak hours.
- Maintained accurate customer records in the database.
- Handled high-volume calls while ensuring quality service standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Scheduled appointments for clients using company-specific software.
- Scheduled appointments for customers based on their availability.
- Provided information regarding services and policies.
- Maintained a positive attitude while dealing with difficult situations involving customers.
- Responded to emails, telephone calls, and face-to-face inquiries from customers regarding appointment settings.
Veterinary Assistant
Allegheny Veterinary Associates
Pittsburgh
08.2022 - 05.2024
- Assisted veterinarians during examinations and surgical procedures.
- Prepared and maintained medical instruments and equipment for treatments.
- Monitored animal health, behavior, and vital signs before and after procedures.
- Prepared and administered medications as directed by veterinarians.
- Maintained cleanliness and organization of treatment areas and equipment.
- Handled animal restraint during procedures to ensure safety for all involved.
- Conducted routine laboratory tests, including blood work and urinalysis.
- Processed incoming calls from clients seeking advice or requesting appointments.
- Cleaned kennels, cages and exam rooms; sterilized instruments; prepared surgical packs; took out trash; changed water bowls; transported animals within the hospital facility.
- Scheduled appointments for new patients as well as follow up visits for existing ones.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures.
Kennel Worker
Sandy Hill Kennels
Valencia
05.2021 - 07.2022
- Provided daily care for dogs, ensuring cleanliness and comfort.
- Assisted in feeding schedules and monitored food intake for each animal.
- Maintained kennel hygiene by cleaning and sanitizing living areas regularly.
- Collaborated with team members to improve kennel operations and workflow efficiency.
- Monitored animals for signs of stress or discomfort while in the facility.
- Provided food, water, and bedding for animals in care.
- Maintained records of animal feedings, medications administered, and other pertinent information.
- Ensured that all safety protocols were followed when handling animals.
- Cleaned and disinfected cages, kennels, runs, and animal holding areas.
- Walked dogs on a daily basis to ensure they received exercise.
- Recorded detailed notes regarding each animal's health conditions.
- Greeted customers and provided information about services offered by the kennel.
Kennel Technician
Sandy Hill Kennels
Valencia
02.2019 - 05.2021
- Cleaned kennels and living areas to maintain hygiene and comfort for dogs.
- Fed and monitored dietary needs of dogs in care at the facility.
- Assisted with grooming tasks to ensure proper hygiene and appearance of dogs.
- Maintained accurate records of dog medications, feeding schedules, and health notes.
- Collaborated with team members to ensure smooth daily operations at the kennel.
- Assisted in bathing and drying dogs using appropriate grooming techniques.
- Performed basic grooming services such as bathing, brushing, trimming nails, cleaning ears and teeth.
Education
PA Distance Learning Charter School
Wexford, PASkills
- Appointment scheduling
- Client communication
- Veterinary assistance
- Customer service
- Attention to detail
- Documentation and reporting
- Decision-making
- Multitasking
Timeline
Supervisor
Sandy Hill Kennels
05.2024 - Current
Veterinary Assistant
Allegheny Veterinary Associates
08.2022 - 05.2024
Kennel Worker
Sandy Hill Kennels
05.2021 - 07.2022
Kennel Technician
Sandy Hill Kennels
02.2019 - 05.2021
PA Distance Learning Charter School