Kathryn Hess
Erie
Summary
Results-driven office manager with expertise in team leadership and operational efficiency. Proven track record in streamlining processes and enhancing client relations, ready to drive impactful improvements.
Overview
46
46
years of professional experience
Work History
Office Manager
Warner Coin Machine
Erie
06.2018 - 09.2024
- Managed daily office operations and maintained efficient workflow processes
- Trained new employees on office protocols and procedures.
- Developed procedures to streamline administrative tasks and enhance efficiency.
- Answered phone calls, responded to emails.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Managed, coordinated and oversaw 1000+ pool players in 13 pool leagues in the state of Pennsylvania
- Managed stats and players for the Annual PA state pool tournament
Administrative Assistant
Hill Barth & King Accounting Firm
Erie
03.2011 - 06.2018
- Organized office supplies and maintained inventory for smooth operations.
- Prepared documents and reports for client meetings and presentations.
- Assisted in project coordination to ensure deadlines were met efficiently.
- Supported team members with administrative tasks as needed across departments.
- Conducted research to assist in financial analysis and reporting tasks.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Various
PNC Bank
Erie
03.1979 - 10.2009
- Started as a teller and worked my way up to Head Teller
- Promoted to Business/System Analyst
- Promoted to Operations Officer and Project Manager
- Working on the Merger and Acquisitions of the bank for approximately 8 years traveling to various states when a bank was purchased. Coordinated the conversion to PNC Teller systems from training to the actual conversion in the branches
- Implemented an online teller system from analysis to testing to trouble shooting to training to implementation.
Education
High School Diploma -
Villa Maria Academy
Erie, PA05-1975
Some College (No Degree) - Psychology
University of Pittsburgh
Pittsburgh, PASkills
- Office administration
- Microsoft Office
- Inventory management
- Report preparation
- Customer support
- Event coordination
Timeline
Office Manager
Warner Coin Machine
06.2018 - 09.2024
Administrative Assistant
Hill Barth & King Accounting Firm
03.2011 - 06.2018
Various
PNC Bank
03.1979 - 10.2009
High School Diploma -
Villa Maria Academy
Some College (No Degree) - Psychology
University of Pittsburgh