Kathryn Hettinger

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

Led a team of 10 employees, effectively delegating tasks and providing mentorship to drive productivity and customer satisfaction.

Implemented and enforced company policies, ensuring adherence to safety regulations and quality standards, resulting in zero safety incidents.

Developed and streamlined shift operations, optimizing work schedules to reduce labor costs by 15% while maintaining efficiency.

Resolved customer concerns with exceptional service, leading to a 20% increase in customer retention.

Led warehouse operations, ensuring seamless workflow and meeting performance targets through effective team management.

Successfully cleared a year’s worth of backlog, significantly improving processing efficiency and warehouse productivity.

Implemented operational enhancements, reducing inefficiencies and optimizing order fulfillment processes.

Maintained compliance with company standards and safety regulations, fostering a structured and efficient work environment.

Oversaw process improvement and training initiatives, developing strategies to enhance operational efficiency.

Led a team responsible for training and developing employees, ensuring knowledge transfer and skill-building across departments.

Analyzed and optimized warehouse processes, driving measurable improvements in accuracy, efficiency, and throughput.

Managed warehouse workflow, ensuring seamless operations across departments to meet key performance indicators (KPIs).

Developed and mentored team members, fostering growth and enhancing productivity through coaching and performance tracking.

Spearheaded process improvements, identifying bottlenecks and implementing solutions that enhanced efficiency and accuracy.

Drove key warehouse metrics, ensuring consistent performance improvements in order fulfillment and inventory management.

Led a team of trainers, overseeing the new hire onboarding and training process to ensure a smooth transition for employees.

Provided structured feedback and performance metrics, ensuring continuous improvement in training effectiveness.

Implemented enhancements to training programs, increasing employee competency and reducing onboarding time.

Developed a standardized training framework, ensuring consistency and alignment with company objectives.