Kathryn (Kate) Winter
Red Lion
Summary
Detail-oriented administrative professional with exceptional communication, project management, and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
27
27
years of professional experience
Work History
Operations Manager
Yorklyn Construction Co., Inc.
09.2020 - Current
- Manage company accounts payable bi-monthly, and accounts receivable weekly, or as needed.
- Manage third-party payroll system to ensure employees are paid timely and accurately each week.
- Manage third-party retirement plan system for all employees, including payments, reporting, and compliance.
- Develop and maintain relationships with external vendors, suppliers, and subcontractors.
- Assist with writing project proposals/agreements for new customers.
- Schedule lead carpenter site visits with new customers for pre-project preparation; prepare customers for and assist with decision-making process regarding materials selections.
- Request materials quotes from vendors, review for accuracy and place orders.
- Schedule start of projects based on progress of current project(s) and materials availability; schedule material deliveries and advise customers on project preparedness.
- Serve as liaison between customers and carpenters, addressing concerns promptly and efficiently to ensure customer satisfaction.
- Assist carpenters with any and all needs for duration of projects to ensure project efficiency and profitability.
- Provide owner with weekly company health reports, regular profit and loss reports.
- Prepare all tax, financial and/or compliance reports for company accountant and insurance auditors.
- Streamlined office operations by implementing more efficient processes and procedures.
- Facilitated office relocation by planning and coordinating all aspects of move.
- Conduct regular reviews of office procedures, identifying and implementing improvements for operational efficiency.
Student Financial Specialist
Pennsylvania College Of Health Sciences
04.2018 - 04.2020
- Advised both incoming and current students on all aspects of billing and financial aid, including costs, payment options, and financial aid options.
- Assisted students/families with completing the Free Application for Federal Student Aid (FAFSA), and applying for/accepting state and private financial aid.
- Set up financial aid packages each semester, ensuring compliance with all federal, state and institutional regulations.
- Ran bi-weekly process importing data from Federal Student Aid system into student information system and scheduled communications for any documentation needed from students.
- Responsible for writing, scheduling and maintaining campus-wide communications from financial aid department.
- Assisted with presentations at open houses, orientations and financial aid info sessions.
- Responsible for content and accuracy of student files.
- Mentored new employees and assisted with training.
- Assisted director and managers with reports, projects and special events as needed.
- Member of NASFAA (National Association of Student Financial Aid Administrators) and PASFAA (Pennsylvania Association of Student Financial Aid Administrators).
Student Services Specialist
Pennsylvania College Of Health Sciences
02.2016 - 04.2018
- Advised students via phone, email and in-person regarding all aspects of onboarding and with various questions and concerns about non-academic aspects of college business.
- Provided administrative support to department of strategic enrollment management (admissions, student services, financial aid and registrar) including greeting visitors; answering/routing phone calls and emails; sorting and distributing mail.
- Maintained inventory of all admissions and financial aid publications.
- Maintained office supply inventory for student services departments.
- Assisted at open houses, orientations, and financial aid info sessions.
- Mentored new employees and assisted with training.
- Assisted director and managers with reports and projects as needed.
Financial Aid Officer
Art Institute of York - Pennsylvania
02.2006 - 02.2016
- Advised incoming and current students on all aspects of billing and financial aid, including costs, payment options, and financial aid options.
- Assisted students/families with completing the Free Application for Federal Student Aid (FAFSA), and applying for/accepting federal and private financial aid.
- Set up financial aid packages in student information system each quarter, ensuring compliance with all federal, state and institutional regulations.
- Responsible for content and accuracy of student files.
- Mentored new employees and assisted with training.
- Assisted with presentations at open houses, orientations and financial aid info sessions.
- Assisted director with reports, projects and special events as needed.
- Member of NASFAA (National Association of Student Financial Aid Administrators) and PASFAA (Pennsylvania Association of Student Financial Aid Administrators).
Administrative Assistant
Art Institute of York - Pennsylvania
06.2005 - 01.2006
- Served as department secretary by answering and routing phone calls and emails; greeted students seeking assistance from advisors.
- Provided general administrative support to financial aid director and advisors.
- Maintained inventory of financial aid publications and office supplies.
- Assisted new director in restructuring/reorganization of financial aid office, both with processes and procedures and in all clerical aspects.
Sales Assistant
Art Institute of York - Pennsylvania
07.2004 - 06.2005
- Assisted students with daily purchases of art supplies.
- Assisted store manager with all inventory processes.
- Assisted in assembly of art kits/portfolios for incoming students.
Interior Design Sales Associate
Zarfos Furniture Store
06.1998 - 02.2004
- Assisted customers with furniture and accessory purchases both in-store and in-home, if requested.
- Arranged furniture and accessory displays on sales floor and in front windows.
- Maintained fabric sample and catalog inventory.
- Assisted head designer with inventory purchases at yearly trade shows.
Education
Bachelor of Arts - Art
Shippensburg University of Pennsylvania
Shippensburg, PA05-1998
Skills
- Effective problem resolution
- Invoice management
- Customer relations & communications
- Operations management
- Project planning
- Project management
- Policies & procedures implementation & improvement
- Experienced with MS Office applications
Timeline
Operations Manager
Yorklyn Construction Co., Inc.
09.2020 - Current
Student Financial Specialist
Pennsylvania College Of Health Sciences
04.2018 - 04.2020
Student Services Specialist
Pennsylvania College Of Health Sciences
02.2016 - 04.2018
Financial Aid Officer
Art Institute of York - Pennsylvania
02.2006 - 02.2016
Administrative Assistant
Art Institute of York - Pennsylvania
06.2005 - 01.2006
Sales Assistant
Art Institute of York - Pennsylvania
07.2004 - 06.2005
Interior Design Sales Associate
Zarfos Furniture Store
06.1998 - 02.2004
Bachelor of Arts - Art
Shippensburg University of Pennsylvania
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