Summary
Overview
Work History
Education
Skills
Volunteer Experience
Honors And Awards
Activities
References
Timeline
Generic

Kathryn Zatawski

Oakmont

Summary

Dynamic professional with extensive experience in customer service and staff training, notably at Pittsburgh Field Club. Proven ability to enhance guest satisfaction through effective communication and strong multitasking skills. Successfully led a team of servers, ensuring seamless service during high-demand events while fostering a positive work environment. Proficient in Microsoft Excel for project management.

Overview

5
5
years of professional experience

Work History

Waitress

The Pub at 333
Oakmont
06.2023 - Current
  • Facilitated a comfortable dining atmosphere for local and nonlocal customers to enhance satisfaction.
  • Assisted in training new staff on service protocols and menu knowledge.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Collaborated with coworkers to cultivate a positive, welcoming work environment for all patrons.

Team Member

Pegula Ice Arena
State College
10.2023 - 05.2025
  • Coordinated event schedules for public skates, stick time, and private functions.
  • Collaborated with team members to address unforeseen patron issues effectively.
  • Ensured cleanliness and organization of arena facilities to enhance user experience.

Lead Server

Pittsburgh Field Club
Fox Chapel
06.2020 - 04.2023
  • Developed respectful relationships to enhance dining experiences for members and guests.
  • Trained and mentored junior servers on service standards and customer interaction.
  • Led a team of over 10 servers to ensure seamless service during events and dinners.
  • Trained new hires on commitment and respect to maintain high service standards.

Education

Bachelor of Arts - Criminology

The Pennsylvania State University, College of The Liberal Arts
State College, Pennsylvania
05.2025

High School Diploma -

Riverview High School
Oakmont, Pennsylvania
06.2021

Skills

  • Microsoft Word
  • Customer service
  • Microsoft Excel
  • Project management
  • Communication skills
  • Staff training
  • Problem solving
  • Strong multitasking

Volunteer Experience

Kerr Memorial Museum

Junior Docent

  • Advocated for small town Memorial Museum as a key component of Oakmont history.
  • Spearheaded Junior Docent program by developing community events and annual Christmas candlelight tours.
  • Managed schedules, outfits, and scripts for group of six summer volunteers at museum events.
  • Promoted significant role of Memorial Museum in fostering community identity and engagement.

Honors And Awards

  • National Honors Society Vice President
  • Model United Nations Best Delegate (Johns Hopkins)
  • Oakmont RAA Scholarship
  • Phi Sigma Sigma Executive Board
  • Rules and Regulations THON Member

Activities

  • Model United Nations, General Member, 08/17, 06/21, Oakmont, PA
  • Key Club, General Member, 08/17, 06/21, Oakmont, PA
  • Student Council, General Member, 08/17, 06/21, Oakmont, PA

References

References available upon request.

Timeline

Team Member

Pegula Ice Arena
10.2023 - 05.2025

Waitress

The Pub at 333
06.2023 - Current

Lead Server

Pittsburgh Field Club
06.2020 - 04.2023

Bachelor of Arts - Criminology

The Pennsylvania State University, College of The Liberal Arts

High School Diploma -

Riverview High School
Kathryn Zatawski