Kathy Baez
Jonestown
Summary
Experienced Food Service Manager with a proven ability to manage all facets of food service operations. Proficient in staff supervision, inventory management, and budget control to optimize efficiency and profitability. Skilled in upholding stringent standards of food quality, safety, and customer satisfaction. Adept leader capable of inspiring and guiding teams to hit goals.
Overview
47
47
years of professional experience
1983
1983
years of post-secondary education
1
1
Certification
Work History
General Manager of Food Service
Yellow Cab Holdings
Florida
09.2009 - Current
- Oversee daily operations of food service.
- Develop staff through use of training programs to enhance service quality and efficiency.
- Food Safety is my number one focus, including training others to make it their number one focus.
- Conducts regular performance evaluations to support employee development and retention.
- Ensures compliance with health regulations and safety standards in all operations.
- Schedule staffing levels according to expected business volume on a daily basis.
- Traine and supervise staff members in all aspects of restaurant operations.
- Resolve customer complaints in a timely manner while maintaining excellent customer service standards.
- Monitor daily financial transactions and prepared weekly reports for management review.
- Perform administrative tasks including payroll processing, budgeting activities.
- Manage inventory levels ensuring that adequate supplies are available at all times while minimizing waste.
- Maintaine a safe working environment by conducting regular inspections, enforcing safety regulations, and responding promptly to any hazards or accidents.
- Monitore actions of staff and customers to uphold health and safety standards.
- Manage cash flow, overseeing daily receipts and bank deposits.
- Foster a positive working environment, encouraging teamwork and employee engagement.
- Oversee daily operations of restaurant, ensuring efficient service and customer satisfaction.
- Train front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
General Manager of Food Service
Long John Silver's
Lexington
09.1979 - 03.1998
- Oversaw daily operations of food service across multiple locations.
- Developed staff training programs to enhance service quality
- Conducted regular performance evaluations to support employee development and retention.
- Scheduled staffing levels according to expected business volume on a daily basis.
- Trained and supervised staff members in all aspects of restaurant operations.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Ensured compliance with all local health codes, sanitation regulations, and company policies.
- Monitored daily financial transactions and prepared weekly reports for management review.
- Performed administrative tasks including payroll processing, budgeting activities.
- Managed inventory levels ensuring that adequate supplies are available at all times while minimizing waste.
- Maintained a safe working environment by conducting regular inspections, enforcing safety regulations, and responding promptly to any hazards or accidents.
- Coordinated with vendors to ensure proper supply of food items at competitive prices.
- Managed cash flow, overseeing daily receipts and bank deposits.
- Fostered a positive working environment, encouraging teamwork and employee engagement.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Delegated work to staff, setting priorities and goals.
Education
Graduate - Cosmetology
Empire Beauty School
Lebanon , PA 09.1997 - 09.1998
Associate of Science - Accounting
Luzerne County Community College
Nanticoke, PA 09.1979 - 05.1982
Wyoming Area High School
Exeter, PASome College (No Degree) - Real Estate
Luzerne County Community College
Nanticoke, PASkills
- Food safety
- Inventory management
- Payroll administration
- Financial reporting
- Team building
- Problem solving
- Effective communication
- Time management
- Quality assurance
- Cost control
- Health inspections
Certification
- Serv-safe certified (present)
References
References available upon request.
Timeline
General Manager of Food Service
Yellow Cab Holdings
09.2009 - Current
Graduate - Cosmetology
Empire Beauty School
09.1997 - 09.1998
General Manager of Food Service
Long John Silver's
09.1979 - 03.1998
Associate of Science - Accounting
Luzerne County Community College
09.1979 - 05.1982
Wyoming Area High School
Some College (No Degree) - Real Estate
Luzerne County Community College