Kathy Green
Sharon Hill
Summary
Dynamic and engaging professional with a proven track record at DIXON'S Lounge, excelling in customer service and inventory management. Known for reliability and a strong commitment to cleanliness, I effectively trained new staff and improved service efficiency, ensuring a welcoming atmosphere while adhering to health regulations.
Overview
10
10
years of professional experience
Work History
Barkeeper
DIXON'S Lounge
03.2021 - Current
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
- Provided exceptional customer service by engaging with patrons and addressing inquiries promptly.
- Participated in regular staff meetings to discuss customer feedback and collaborate on strategies for continuous service improvement.
- Maintained a safe and welcoming atmosphere for patrons by promptly addressing any potential issues or conflicts.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Assisted in inventory management, tracking stock levels, and ordering supplies as needed.
Housekeeping Cleaner
DMS Cleaning
02.2018 - 06.2020
- Implemented inventory management processes for cleaning supplies and equipment.
- Developed strategies for minimizing waste and improving overall cleaning effectiveness.
- Led team meetings to discuss performance metrics and service improvements.
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
Warehouse Worker
Auuc Staffing
04.2016 - 05.2017
- Coordinated with team members to streamline workflow during peak operational hours.
- Monitored stock levels and assisted in inventory audits to maintain accuracy.
- Assisted in process improvements that enhanced overall warehouse efficiency and productivity.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
Education
High School Diploma - Business
Chester High School
Chester, PA06.1995
Skills
- Patience and empathy
- Reliability and punctuality
- Cleanliness and sanitation
- Memory retention
- Professional appearance
- Engaging personality
- Outgoing personality
- Cash register operation
Timeline
Barkeeper
DIXON'S Lounge
03.2021 - Current
Housekeeping Cleaner
DMS Cleaning
02.2018 - 06.2020
Warehouse Worker
Auuc Staffing
04.2016 - 05.2017
High School Diploma - Business
Chester High School