Summary
Overview
Work History
Education
Skills
Timeline
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Kathy Hija

Ridley Park

Summary

Proactive and goal oriented Practice Manager with a proven track record at Crozer Health Medical Group, skilled in policy development and compliance with HIPAA regulations. Known for reliability and adaptability while enhancing team morale through effective leadership. Successfully managed operational efficiencies, while committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

29
29
years of professional experience

Work History

Practice Manager Urogynecology & Gyn/Oncology

Crozer Health Medical Group
06.2019 - Current
  • Supervised team of 10 office personnel between multiple locations.
  • Consulted with healthcare professionals on business decisions.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Created and implemented organizational policies and procedures.
  • Assisted with staff training and onboarding new staff members
  • Medical Billing and Rejections
  • Managed employees hours and PTO to ensure coverage among multiple offices
  • Pulled RVU, P&L's, and Productivity reports for providers
  • Managed offices Press Ganey reports
  • Handled all new patient chemotherapy, authorizations through insurance, schedule office visits, and sent paperwork to infusion
  • Boosted staff morale by offering constructive feedback and specific direction.

Medical Assistant /Medical Receptionist

Crozer Health Gyn/Oncology, Osteoporosis, OB/Gyn
06.2018 - 06.2019
  • This was a temporary position while our Urogynecology provider was becoming licensed in the state of PA

Surgery Scheduler

Crozer Health Urogynecology /Interim Practice Mgr
07.2015 - 06.2019
  • Educated patients about surgeries and provided treatment plan documentation.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Coordinated with facilities to set up surgeries for 3 Providers for Urogynecology.
  • Verified insurance coverage and obtained pre-authorizations.
  • Updated patient records to reflect upcoming surgeries and medical histories.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Assisted with medical coding and billing tasks.
  • Assisted Practice Manager with payroll, staffing, and various management functions

Medical Assistant/Receptionist

Crozer Health Urogynecology
09.2008 - 06.2015
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed Uroflows and PVR's
  • SPT removals
  • Handled Foley removal and placements
  • Urine dips and sending out urine for UA C&S
  • Assisted Providers with Urodynamics, Cystoscopy, and Botox

Certified Medical Assistant & Phlebotomist

Crozer- Keystone Health Network Family Practice
11.1995 - 09.2008
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Taught patients about medications, procedures, and care plan instructions.
  • Measured patient pulse oximetry.
  • Prepared lab specimens for diagnostic evaluation.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Completed EKGs and other tests based on patient presentation in office.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Packaged and shipped specimens to central lab daily.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Conducted venipuncture and other CT procedures.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.

Education

Associate of Science - Allied Health

Delaware County Community College
Media, PA

Skills

  • Medical personnel recruitment
  • HIPAA and OSHA regulations
  • Policy and procedure development
  • Medical Terminology
  • CPT
  • EMR (Cerner) / Revenue Cycle
  • Insurance Precerts / Rejections
  • API
  • Press Ganey
  • RCX Rules
  • ICD-10
  • Medical Billing / Coding
  • Pear / Evicore / Evolent / Availity / Navinet

Timeline

Practice Manager Urogynecology & Gyn/Oncology

Crozer Health Medical Group
06.2019 - Current

Medical Assistant /Medical Receptionist

Crozer Health Gyn/Oncology, Osteoporosis, OB/Gyn
06.2018 - 06.2019

Surgery Scheduler

Crozer Health Urogynecology /Interim Practice Mgr
07.2015 - 06.2019

Medical Assistant/Receptionist

Crozer Health Urogynecology
09.2008 - 06.2015

Certified Medical Assistant & Phlebotomist

Crozer- Keystone Health Network Family Practice
11.1995 - 09.2008

Associate of Science - Allied Health

Delaware County Community College

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