Kathy Myers
ALTOONA, PA
Summary
Dynamic banking professional with extensive experience at First National Bank of Pennsylvania, excelling in customer relationship management and operational excellence. Proven ability to enhance customer satisfaction through tailored financial solutions and exceptional service. Proficient in bookkeeping and adaptable to evolving environments, driving repeat business and fostering strong client connections.
Overview
2026
2026
years of professional experience
Work History
Relationship Banker
First National Bank Of Pennsylvania
01.2020 - Current
- Reconciled customer accounts and balanced daily transactions
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Cultivated strong customer relationships by providing tailored advice and services.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Provided customers with additional information regarding account services.
Assistant Manager
First National Bank Of Pennsylvania
06.2019 - 2020
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Head Teller
First National Bank Of Pennsylvania
2009 - 2019
- Mentored newly hired team members on appropriate responses to patron questions.
- Provided customers with appropriate literature on banking products and services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Investigated and promptly resolved issues with patron accounts.
Bookkeeping Assistant
First National Bank Of Pennsylvania
1988 - 2009
- Implemented orderly, organized filing systems for easy record retrieval.
- Processed employee and contractor expense reimbursements quickly.
- Generated financial reports and summaries for management review.
- Updated financial records using various software programs for current, accurate accounts.
- Corrected discrepancies in financial records for balanced books.
Education
High School Diploma -
Altoona Area School District
Altoona, PADiploma -
Computer Learning Network
Altoona, PASkills
- Customer financing
- Customer Service-oriented
- Loan processing
- Branch operations
- Bookkeeping and accounting proficiency
- Customer relationship management (CRM)
- Data entry
- Product and service solutions
- Adaptability and flexibility
- Microsoft outlook
- Microsoft Office Suite
Timeline
Relationship Banker
First National Bank Of Pennsylvania
01.2020 - Current
Assistant Manager
First National Bank Of Pennsylvania
06.2019 - 2020
Head Teller
First National Bank Of Pennsylvania
2009 - 2019
Bookkeeping Assistant
First National Bank Of Pennsylvania
1988 - 2009
High School Diploma -
Altoona Area School District
Diploma -
Computer Learning Network