Katie Kelly
Pittsburgh
Summary
Dynamic and dedicated professional with experience in a variety of fields, recognized for enhancing customer satisfaction through effective problem-solving and beverage preparation. A friendly team player with strong attention to detail, I consistently maintained a clean workspace and improved service efficiency, fostering a welcoming environment that encouraged repeat business and supporting customers who love our business.
Overview
7
7
years of professional experience
Work History
Barista
Mechanic Coffee Co.
02.2025 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Nanny
Ramsey Family
01.2023 - Current
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
Sales Associate
Goodwill South Texas
09.2024 - 12.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Barista
Starbucks
11.2022 - 04.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Babysitter
Nesbit Family
08.2018 - 08.2022
- Communicated positively with children and guardians.
- Played games, worked on puzzles, and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
Education
Bachelor of Arts - Criminal Psychology
Texas A&M University Corpus Christi
Corpus Christi, TX05-2027
Bachelor of Arts - Law
Cambridge University
Cambridgeshire, UK 07-2025
High School Diploma -
Plum Senior High School
Plum, PA05-2023
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Active listener
- Cleanliness
- Adaptive and creative
- Beverage preparation
- Excellent memory
- Performance improvement
Accomplishments
Achieved Early Graduation by attending in-person and online schooling, alongside summer school to complete my academics.
Affiliations
- Christian
Timeline
Barista
Mechanic Coffee Co.
02.2025 - Current
Sales Associate
Goodwill South Texas
09.2024 - 12.2024
Nanny
Ramsey Family
01.2023 - Current
Barista
Starbucks
11.2022 - 04.2023
Babysitter
Nesbit Family
08.2018 - 08.2022
Bachelor of Arts - Criminal Psychology
Texas A&M University Corpus Christi
Bachelor of Arts - Law
Cambridge University
High School Diploma -
Plum Senior High School
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