Katie Leins
West Chester
Summary
Dedicated and results-driven property management professional with over six years of experience in customer service, leasing, and community operations. Proven track record of leadership and growth within Berger Communities, progressing from Leasing Agent to Multi-Site Community Manager. Skilled in team leadership, resident relations, financial oversight, and property performance optimization.
Overview
7
7
years of professional experience
Work History
Multi-Site Community Manager
Berger Communities
West Chester
09.2025 - Current
- Oversee daily operations of multiple residential communities, ensuring resident satisfaction, occupancy goals, and financial performance are met.
- Lead and mentor on-site teams, including leasing, maintenance, and administrative staff.
- Analyze property metrics to develop strategies for retention, revenue growth, and expense control
- Implemented marketing strategies to attract new residents to the communities.
- Developed budgets and monitored financial performance of properties.
Community Manager
Berger Communities
09.2024 - 09.2025
- Managed all aspects of a single-site community, including leasing performance, maintenance coordination, and resident engagement.
- Achieved and maintained high resident satisfaction ratings and strong occupancy levels.
- Onboarded and trained leasing professionals and the service manager
Multi-Site Community Manager
Berger Communities
01.2023 - 01.2024
- Supported operations for multiple properties, assisting with rent collections, renewals, and resident communication.
- Followed up with leads, conducted tours, and assisted prospects through the application process.
- Created budgets for multiple sites.
- Completed several different financial reports due on their deadlines to help upper management understand the financials of my communities.
Assistant Community Manager
Berger Communities
01.2022 - 01.2023
- Assisted in managing multiple community’s operations, including leasing, resident retention, and delinquency.
- Handled resident concerns professionally, maintaining positive relationships and retention rates.
- Acted as the first support for the leasing agents if they needed assistance.
- Coordinated move-ins, move-outs, and vendor services.
Leasing Agent
Berger Communities
08.2021 - 01.2022
- Served as the first point of contact for prospective residents, providing exceptional customer service and closing high volumes of leases.
- Conducted tours, processed applications, and ensured compliance with community policies for 7 different communities.
- Received perfect scores on my mystery shop.
- Responded to tenant inquiries and resolved issues promptly to enhance tenant satisfaction.
Server / Waitress
The Pourhouse
01.2019 - 01.2022
- Delivered exceptional guest service in a fast-paced environment.
- Maintained strong multitasking skills, balancing multiple tables and customer needs simultaneously.
- Built communication and teamwork skills that translated effectively into leadership and management roles.
Education
High School -
Normal Community High School
01.2015
Skills
- Property Management
- Team Management
- Leasing Strategies
- Retention Strategies
- Budgeting
- Financial Reporting
- Resident Relations
- Conflict Resolution
- Marketing Techniques
- Sales Techniques
- Staff Training
- Staff Development
- Entrata
- Resman
References
References available upon request.
Timeline
Multi-Site Community Manager
Berger Communities
09.2025 - Current
Community Manager
Berger Communities
09.2024 - 09.2025
Multi-Site Community Manager
Berger Communities
01.2023 - 01.2024
Assistant Community Manager
Berger Communities
01.2022 - 01.2023
Leasing Agent
Berger Communities
08.2021 - 01.2022
Server / Waitress
The Pourhouse
01.2019 - 01.2022
High School -
Normal Community High School