Katie Lyons
Berlin
Summary
Customer-focused operations and logistics professional adept at resolving order issues and managing high-volume accounts. Expertise in building strong customer relationships and coordinating cross-functional teams to ensure seamless service delivery. Proven track record of analyzing trends and implementing proactive solutions to maintain account health and service reliability.
Overview
16
16
years of professional experience
Work History
Office Coordinator
Van Bremen's Heat & Air
06.2025 - Current
- Serve as primary point of contact for customers, ensuring timely communication, accurate updates, and strong service satisfaction.
- Coordinate with vendors, suppliers, and internal teams to maintain service continuity, resolve issues, and prevent workflow disruptions.
- Maintain detailed documentation, warranty records, and operational files supporting account accuracy and service reliability.
- Review work orders and customer records to ensure alignment with service expectations and prevent errors.
- Analyze discrepancies in documentation or service activity, identify root causes, and implement corrective actions.
- Track logs, referrals, and internal reporting data used to support performance reviews and operational decision-making.
Logistics Settlement Specialist
Drive DeVilbiss Healthcare
04.2023 - 06.2025
- Managed high-volume customer accounts by resolving billing, pricing, and shipment discrepancies with speed and accuracy.
- Reviewed open order and exception reports, analyzed trends, and partnered with internal teams to prevent service disruptions.
- Collaborated with sales, operations, and distribution teams to ensure customer expectations were met and issues were escalated appropriately.
- Maintained detailed documentation supporting account health, financial accuracy, and operational reporting.
- Supported customer retention by providing proactive communication, timely updates, and reliable issue resolution.
- Contributed to month-end reporting through reconciliation, aging review, and data validation.
Assembler
Drive DeVilbiss Healthcare
06.2014 - 04.2023
- Maintained accurate production and inventory documentation supporting operational reporting and supply-chain visibility.
- Identified quality issues and escalated discrepancies to prevent repeat errors and maintain product reliability.
- Supported special projects requiring precision, adherence to specifications, and strong organizational skills.
Receptionist
Somerset Health Services
01.2012 - 06.2014
- Managed patient records and scheduling with high accuracy, supporting smooth service delivery and customer satisfaction.
- Communicated with insurance providers and patients, demonstrating strong customer-facing communication skills.
Dispatcher
Herring Motor
08.2010 - 09.2012
- Coordinated service calls, managed invoices and payments, maintained accurate work-order documentation to support operational efficiency.
- Facilitated timely communication between customers, drivers, and internal teams to enhance service reliability.
Education
High School Diploma - Completed all college preparatory requirements
Homeschool Association of Pennsylvania
PASkills
- Office administration
- Scheduling coordination
- Documentation analysis
- Order resolution
- Task prioritization
- Cross-functional communication
- Organizational skills
- Attention to detail
- Adaptability
- Remote work readiness
- Relationship management
References
Charity Zufall – Former Manager
Drive Devilbiss Healthcare - Logistics Operations Manager
(317) 617-4535
Kathyrn Stiffey – Former Coworker
Somerset Health Services - Receptionist
(814) 289-6146
Timeline
Office Coordinator
Van Bremen's Heat & Air
06.2025 - Current
Logistics Settlement Specialist
Drive DeVilbiss Healthcare
04.2023 - 06.2025
Assembler
Drive DeVilbiss Healthcare
06.2014 - 04.2023
Receptionist
Somerset Health Services
01.2012 - 06.2014
Dispatcher
Herring Motor
08.2010 - 09.2012
High School Diploma - Completed all college preparatory requirements
Homeschool Association of Pennsylvania