Katie Williams
Pittsburgh
Summary
Compassionate Direct Support Professional with extensive experience at Americare Staffing, skilled in behavior redirection and medication administration. Proven track record of advocating for client needs and fostering positive relationships, enhancing client independence and well-being. Recognized for effective crisis intervention and thorough documentation, ensuring safety and compliance in care delivery.
Overview
2026
2026
years of professional experience
Work History
Direct Support Professional
Americare Staffing
- Advocated for client rights and needs within the community, fostering positive relationships with local resources.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Customer Service Representative
Sears and Robuck
- Assisted clients with daily living activities to promote independence and enhance quality of life.
- Implemented personalized care plans to address individual needs and preferences of clients.
- Monitored client behavior and provided support during challenging situations, ensuring safety and comfort.
- Collaborated with multidisciplinary teams to develop effective strategies for client care and engagement.
- Documented client progress and communicated updates to families and healthcare professionals regularly.
- Trained new staff on best practices for client support and adherence to safety protocols.
Direct Support Professional
Anna Guardian Angels
12.2020 - Current
- Assisted clients with daily living activities to promote independence and enhance quality of life.
- Implemented personalized care plans to address individual needs and preferences of clients.
- Monitored client behavior and provided support during challenging situations, ensuring safety and comfort.
- Collaborated with multidisciplinary teams to develop effective strategies for client care and engagement.
- Documented client progress and communicated updates to families and healthcare professionals regularly.
- Trained new staff on best practices for client support and adherence to safety protocols.
Customer Service Representative
Craftmatic Adjustable Beds
01.1998 - 08.2001
- Delivered exceptional customer service, addressing inquiries and resolving issues effectively.
- Assisted customers in selecting appropriate adjustable bed products based on individual needs.
- Maintained accurate records of customer interactions and transactions in CRM system.
- Collaborated with team members to enhance product knowledge and improve service delivery.
- Processed orders efficiently, ensuring timely communication of order status to customers.
- Streamlined communication between departments, improving response times for customer inquiries.
- Implemented feedback mechanisms to gather customer insights for continuous improvement initiatives.
Education
Associate of Science - Paralegal Studies
Computer Systems Institute
Pgh PA08.1982
GED -
Wayne School Correspondence
Chicago, IL01.1979
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Behavioral management
- Medication administration
- Compassionate caregiving
Timeline
Direct Support Professional
Anna Guardian Angels
12.2020 - Current
Customer Service Representative
Craftmatic Adjustable Beds
01.1998 - 08.2001
Direct Support Professional
Americare Staffing
Customer Service Representative
Sears and Robuck
Associate of Science - Paralegal Studies
Computer Systems Institute
GED -
Wayne School Correspondence