Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katie Williams

Pittsburgh

Summary

Compassionate Direct Support Professional with extensive experience at Americare Staffing, skilled in behavior redirection and medication administration. Proven track record of advocating for client needs and fostering positive relationships, enhancing client independence and well-being. Recognized for effective crisis intervention and thorough documentation, ensuring safety and compliance in care delivery.

Overview

2026
2026
years of professional experience

Work History

Direct Support Professional

Americare Staffing
  • Advocated for client rights and needs within the community, fostering positive relationships with local resources.
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.

Customer Service Representative

Sears and Robuck
  • Assisted clients with daily living activities to promote independence and enhance quality of life.
  • Implemented personalized care plans to address individual needs and preferences of clients.
  • Monitored client behavior and provided support during challenging situations, ensuring safety and comfort.
  • Collaborated with multidisciplinary teams to develop effective strategies for client care and engagement.
  • Documented client progress and communicated updates to families and healthcare professionals regularly.
  • Trained new staff on best practices for client support and adherence to safety protocols.

Direct Support Professional

Anna Guardian Angels
12.2020 - Current
  • Assisted clients with daily living activities to promote independence and enhance quality of life.
  • Implemented personalized care plans to address individual needs and preferences of clients.
  • Monitored client behavior and provided support during challenging situations, ensuring safety and comfort.
  • Collaborated with multidisciplinary teams to develop effective strategies for client care and engagement.
  • Documented client progress and communicated updates to families and healthcare professionals regularly.
  • Trained new staff on best practices for client support and adherence to safety protocols.

Customer Service Representative

Craftmatic Adjustable Beds
01.1998 - 08.2001
  • Delivered exceptional customer service, addressing inquiries and resolving issues effectively.
  • Assisted customers in selecting appropriate adjustable bed products based on individual needs.
  • Maintained accurate records of customer interactions and transactions in CRM system.
  • Collaborated with team members to enhance product knowledge and improve service delivery.
  • Processed orders efficiently, ensuring timely communication of order status to customers.
  • Streamlined communication between departments, improving response times for customer inquiries.
  • Implemented feedback mechanisms to gather customer insights for continuous improvement initiatives.

Education

Associate of Science - Paralegal Studies

Computer Systems Institute
Pgh PA
08.1982

GED -

Wayne School Correspondence
Chicago, IL
01.1979

Skills

  • Time management
  • First aid and safety
  • Behavior redirection
  • Client support
  • Behavioral management
  • Medication administration
  • Compassionate caregiving

Timeline

Direct Support Professional

Anna Guardian Angels
12.2020 - Current

Customer Service Representative

Craftmatic Adjustable Beds
01.1998 - 08.2001

Direct Support Professional

Americare Staffing

Customer Service Representative

Sears and Robuck

Associate of Science - Paralegal Studies

Computer Systems Institute

GED -

Wayne School Correspondence
Katie Williams