Katie Kim
North Wales
Summary
Proven Educator at Lululemon Athletica with a strong background in customer service and product knowledge. Excelled in mentoring new hires and enhancing customer engagement through personalized recommendations. Demonstrated exceptional teamwork and empathy, significantly improving customer satisfaction. Skilled in complaint handling, ensuring a positive brand experience.
Overview
6
6
years of professional experience
Work History
Educator
Lululemon Athletica
10.2022 - Current
- Deliver strong guest experience by engaging with guests, identifying their needs, and providing personalized product recommendations based on their individual goals.
- Operate the in-store system to locate inventory and place special orders for guests.
- Strong communication skills in collaborating with fellow educators and management to maintain store organization and deliver an exceptional guest experience.
- Train and mentor new hires
Brand Representative
Hollister Co.
06.2019 - 05.2024
- Educated customers on product features.
- Completed floorsets, filled floor, and rang up customers.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Greeted customers warmly and pleasantly answered inquiries.
- Encouraged customers to sign up for the loyalty program.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Associate of Science - Business Administration
Montgomery County Community College
Blue Bell, PASkills
- Customer service
- Customer assistance
- Product knowledge
- Complaint handling
- Patience and empathy
- Teamwork and collaboration
Timeline
Educator
Lululemon Athletica
10.2022 - Current
Brand Representative
Hollister Co.
06.2019 - 05.2024
Associate of Science - Business Administration
Montgomery County Community College
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