KATLYN CROOKS
Baden
Summary
Experienced and driven individual with a demonstrated history of working in the insurance industry. Skilled in Management, Customer Service, Claims, Reporting and analytical research, Hospitals, and Healthcare Management. Strong professional with a Bachelor's degree focused in Human Resources Management and Services.
Overview
9
9
years of professional experience
Work History
Research Specialist
Paragon Asset Recovery Services, LLC
09.2019 - 06.2022
- Trained colleagues in specialized software programs, increasing departmental productivity through optimized workflows.
- Developed comprehensive research reports, providing actionable insights to stakeholders.
- Established partnerships with external organizations to facilitate collaborative research efforts.
- Presented research findings at conferences, contributing to the advancement of industry knowledge.
- Analyzed complex datasets using statistical methods, identifying trends and patterns that informed decision-making processes.
- Evaluated new technologies for potential integration into existing research methodologies, staying ahead of industry trends.
- Monitored research data to assess accuracy, validity and integrity.
Coordinator
UPMC Health Plan
03.2019 - 09.2019
- Coordinate data entry and quality assurance for all group and enrollment data entry in the transactional system to assure accurate and timely maintenance of other insurance
- Assign work and ensure timely completion, follow up as necessary
- Work to support employee retention on the team and the entire department
- Maintain a positive work environment through employee recognition and interaction
- Schedule and organize meetings/events and maintain agenda
- Support employee growth within department
- Help build positive relations within the team and external parties
- Ensure implementation of policies and practices
Supervisor
UPMC Health Plan
07.2017 - 03.2019
- Responsible for interviewing, hiring and training new employees for a fast paced, customer service focused environment
- Recruited, interviewed, trained, supervised, motivated and evaluated employee performance
- Managed the day-to-day tactical and long-term strategic activities within the business
- Conduct payroll and kronos timestamps for employees
- Conduct performance reviews
- Lead and conduct training's and meetings
- Participate in recruitment process, including but not limited to activities such reviewing applications, performing phone screens, and conducting interviews applicants to obtain work history, education, training, job skills
Coaching Engagement Lead
UPMC Health Plan
12.2016 - 07.2017
- Act as a mentor for other team leads and staff
- Assume supervisory responsibility in the absence of the supervisor
- Complete special projects as assigned
- Ensuring that one-on-one, staff coaching and surveys are being completed
Team Lead
UPMC Health Plan
09.2015 - 12.2016
- Maintain and assist with employee timecard and kronos
- Oversee and track FMLA vacation time
- Participate in corporate/department trainings
- Performance Management/Corrective Action Assist in reviews Identifying and Issuing Verbal Warnings Supporting Career Pathing One-on-ones
- Support recruitment process through phone screens, scheduling and preparing interviews, greetings
Enrollment Specialist I & II
UPMC Health Plan
10.2013 - 09.2015
- Ability to analyze information to make appropriate decisions regarding enrollment/dis-enrollment, complying with applicable regulations and governance
- Process all types of enrollment and dis-enrollment transactions in accordance with company policies and procedures in a timely manner while meeting production and quality goals
- Support team projects within Enrollment Services; other projects as assigned
Education
BBA - Human Resources
University of Phoenix
05.2013
AS - Psychology
University of Phoenix
05.2010
AS - Social Work
Community College of Allegheny County
05.2008
Skills
- Communication
- Team Building
- Kronos
- Payroll
- Interviewing
- Microsoft Office
- Gemini
- Agile Methodologies
- Scrum
- Decision Making
- Conflict Resolution
- Critical Thinking
- Complex Problem Solving
- Time and Priority Management
- Analytical Research and Reporting
Awards
ACES, 11/01/17, The Award for Commitment and Excellence in Service (ACES) honors staff who exemplify UPMC's five core values - Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation - which are the foundation of all we do. These life changers exceed the high level of service that our patients, members, and the community have come to expect from UPMC. Each year, fewer than 1 percent of UPMC staff from across the health system receive this honor.
Timeline
Research Specialist
Paragon Asset Recovery Services, LLC
09.2019 - 06.2022
Coordinator
UPMC Health Plan
03.2019 - 09.2019
Supervisor
UPMC Health Plan
07.2017 - 03.2019
Coaching Engagement Lead
UPMC Health Plan
12.2016 - 07.2017
Team Lead
UPMC Health Plan
09.2015 - 12.2016
Enrollment Specialist I & II
UPMC Health Plan
10.2013 - 09.2015
AS - Psychology
University of Phoenix
AS - Social Work
Community College of Allegheny County
BBA - Human Resources
University of Phoenix