Katlyn Rose Troxell
State College
Overview
6
6
years of professional experience
Work History
Front End Supervisor
Ross Dress For Less
03.2023 - Current
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Excellent relationships with all co-workers, they would say I exceed the expectations of my job
Brand Associate
American Eagle Outfitters
10.2022 - 03.2023
- Processed cashier transactions quickly and accurately, driving brand loyalty programs.
- Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
- Handled customer inquiries professionally, providing accurate product information while maintaining a friendly demeanor at all times.
Sales Associate
Old Navy
06.2022 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Restoration Cleaning Technician
Mammoth Restoration
10.2018 - 03.2020
- Trusted with customer’s personal and prized belongings
- Maintained cleanliness of facilities, ensuring a hygienic environment for all occupants.
- Coordinated with team members to complete cleaning projects efficiently.
- Improved cleaning efficiency by utilizing effective cleaning techniques and tools.
Education
High School -
Saint Joseph’s Catholic Academy
Boalsburg, PA05.2023
Skills
- Customer service
- Communication skills
- Time management
- Organizational skills
- Detail-oriented
- Understanding of computers
- Problem-solving skills
- Workflow management
- Complaint resolution
- Performance improvement
- Relationship building and management
- Retail
Awards
2 time employee of the month at Ross Dress For Less, Highest total for fundraising for Ross’s annual non-profit organization
Accomplishments
- 2 time employee of the month at Ross Dress For Less
- Highest total for fundraising for Ross’s annual non-profit organization, Boys and Girls Club
Timeline
Front End Supervisor
Ross Dress For Less
03.2023 - Current
Brand Associate
American Eagle Outfitters
10.2022 - 03.2023
Sales Associate
Old Navy
06.2022 - 09.2022
Restoration Cleaning Technician
Mammoth Restoration
10.2018 - 03.2020
High School -
Saint Joseph’s Catholic Academy