Katoya Coleman
Philadelphia
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Aux Cashier Dispatcher
SEPTA
Philadelphia
11.2024 - Current
- Maintains records of employees who are sick or injured on duty
- Performs regular and miscellaneous payroll procedures, utilizing the Mainframe CAPES payroll system and/or Trapeze Ops
- Coordinates hold down and line pickings
- Analyzes days off and set quota for extra days off
- Ensures fair treatment and Equal Opportunity for all employees in the department
- Complies with all Authority and departmental safety and security
- policies and procedures as well as all applicable job safety responsibilities
- Reports any safety concerns, compromises or hazards affecting operations, the public, self and/or other employees
- Performs other duties as assigned/required
Cashier/Customer Attendant
SEPTA
Philadelphia
02.2015 - Current
- Receive payment from customers
- Assist customers with directions
- Maintain knowledge of emergency procedures
- Maintain an up to date knowledge of the relevant regulations and codes of practice and adhere to these at all times
- Monitor activity areas such as the platforms and track areas
- Provide answers to questions or assistance as requested
- Notify manager of any immediate customer or station problems
Bus Operator
SEPTA
Philadelphia, PA
04.2007 - 02.2015
- Received and submitted passenger fares.
- Performed pre-trip inspections on vehicles, ensuring that all safety equipment was in proper working order.
- Assisted disabled passengers with boarding and exiting the bus at designated stops.
- Adhered to set schedules while operating buses safely along assigned routes.
- Answered customer inquiries regarding transit services, schedules, directions and transfers when necessary.
- Provided courteous customer service at all times while interacting with riders and colleagues alike.
- Transported passengers on predetermined routes while obeying traffic regulations.
Education
High School Diploma -
John Bartram High School
Skills
- Travel Planning
- Transportation Industry Regulations Knowledge
- Technical Support
- Creative Problem Solving
- Computer Proficiency
- Professional Telephone Demeanor
- Customer Relations
- Reading Comprehension
- Complaint Resolution
- Customer Service
- Safety
- Clean Driving Record
- Customer Relations Skills
- Inclement Weather Driving
- Area Knowledge
Timeline
Aux Cashier Dispatcher
SEPTA
11.2024 - Current
Cashier/Customer Attendant
SEPTA
02.2015 - Current
Bus Operator
SEPTA
04.2007 - 02.2015
High School Diploma -
John Bartram High School