Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Katrina Collazo

Lemoyne

Summary

Resourceful reporting analysis professional well-versed in the creation of data collection techniques and guidelines. Pursuing a role in which a resourceful nature and industry knowledge will be highly utilized.

Focused call center professional aiming to fulfill a professional role within a driven and resourceful team. Enthusiastic and meticulous with a keen skill for improving data integrity and driving business growth.

Overview

21
21
years of professional experience
2007
2007
years of post-secondary education

Work History

Federal Reconciliation and Reporting Analyst

MOHELA
Chesterfield
01.2023 - 08.2025

Customer Service Representative 2

PHEAA
Harrisburg
06.2009 - 12.2023
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Provided accurate information about products and services to customers.
  • Resolved customer complaints promptly and efficiently.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Data Entry Clerk

Department of Revenue
Harrisburg
12.2007 - 04.2008
  • Maintained updated knowledge of industry trends related to data entry operations.
  • Utilized specialized software applications related to the job role.
  • Assisted colleagues with resolving any issues related to data entry operations.
  • Maintained confidentiality of sensitive information.
  • Reviewed existing information for accuracy and made necessary corrections.
  • Identified discrepancies between source documents and entered data.
  • Updated existing records with new or revised information as needed.

Cashier

Bass Pro Shops
Harrisburg
01.2006 - 11.2007
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Performed other duties as assigned by management.
  • Issued receipts, refunds, credits or change due to customers.
  • Helped with purchases and signed customers up for rewards program.

Cashier

McDonald's
Harrisburg
01.2005 - 12.2005
  • Conducted price checks for special orders or discounts as requested by customers.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Worked effectively in team environments to make the workplace more productive.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

Harrisburg High School
Harrisburg, Pennsylvania

Skills

  • Data analysis
  • Team collaboration
  • Problem solving
  • Attention to detail
  • Time management
  • Microsoft Excel
  • Accuracy and efficiency
  • Advanced analytics
  • Continuous improvement
  • Dependable and reliable
  • Data quality assurance

References

References available upon request.

Timeline

Federal Reconciliation and Reporting Analyst

MOHELA
01.2023 - 08.2025

Customer Service Representative 2

PHEAA
06.2009 - 12.2023

Data Entry Clerk

Department of Revenue
12.2007 - 04.2008

Cashier

Bass Pro Shops
01.2006 - 11.2007

Cashier

McDonald's
01.2005 - 12.2005

Harrisburg High School
Katrina Collazo