Katrina Ganssle
Allentown
Summary
Customer-focused Front of House Team Member with several years of experience in every front area. Warm and detail-oriented food service professional with exceptional listening skills and memory to best engage customers and present and sell menu options. Committed to building immediate rapport with diners and maximizing restaurant sales.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front of House Employee
Chick-fil-A
Whitehall
01.2026 - Current
- Provided excellent customer service in fast-paced dining environment.
- Assisted customers with menu selections and special requests effectively.
- Resolved customer inquiries and issues promptly and courteously, contributing to positive dining experiences.
- Operated cash register and processed customer payments accurately.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Ensured cleanliness and organization of front area and dining spaces to enhance customer satisfaction.
- Proactively assisted colleagues by cleaning and organizing front area, improving overall customer experience.
- Supported training of new employees in front of house operations.
Landscaper/lawn care
Artistic Outdoor Services , Inc
Bethlehem
06.2025 - 07.2025
- Endured extreme weather conditions while executing physical labor tasks over extended hours
- Executed diverse projects including lawn weeding and installations to enhance outdoor aesthetics
- Demonstrated ability to work independently on individual projects
- Collaborated effectively with team members on group projects
- Led teams in completing specific tasks, fostering collaboration and ensuring project success
- Adapted quickly to different types of projects and tasks
Cashier, Sales Associate and Customer Service
Weis Markets
Schnecksville
07.2024 - 04.2025
- Processed cash transactions efficiently as a Cashier
- Coordinated with team members on Price Management tasks to ensure accuracy
- Demonstrated ability to work independently on individual projects
- Led group projects to enhance teamwork and project outcomes
- Performed various physical labor tasks efficiently
- Strong team player with the ability to work effectively with others
Education
High School - All subjects
Parkland High School
Allentown, PASkills
- Guest services
- Customer service
- Cash handling
- Time management
- Multitasking and organization
- Problem resolution
- Team collaboration
- New staff training
- First aid training
- Leadership
- Clear communication
- Communication skills
- Problem-solving
- Positive demeanor
- Punctuality and reliability
Certification
CPR certification
Extracurricular Activities
Highschool Wrestling Studio Competition Recreational Dance
Languages
English
Timeline
Front of House Employee
Chick-fil-A
01.2026 - Current
Landscaper/lawn care
Artistic Outdoor Services , Inc
06.2025 - 07.2025
Cashier, Sales Associate and Customer Service
Weis Markets
07.2024 - 04.2025
High School - All subjects
Parkland High School