Katy Oakley

• Managed billing resolution and deduction disputes for a major pharmaceutical client.
• Issued manual billing corrections and credits for invalid chargebacks.
• Performed payment postings and followed up on delinquent accounts.
• Created analytical reports for root cause analysis of deductions and penalties.
• Coordinated cross-departmental communication to streamline the Order-to-Cash cycle.
• Led quality control and team training initiatives.

Key Accomplishments:

• Reduced deduction volume from a major customer by 67% (2024-2025).
• Recovered $14.2M in unpaid deductions in 2024.
• Helped expand the client's contract from 2 personnel to 3 full teams due to performance success.

• Performed complex financial adjustments including payment allocation, write-offs, and restructures.
• Researched and resolved discrepancies related to payment postings, auto-debit, and balances.
• Responded to inquiries from internal teams, government agencies, and legal bodies.
• Ensured compliance with federal regulations and internal policy standards.
• Supervised team operations including quality control, training, and mentorship.

Key Accomplishments

• Re-designed workflow queues to reduce routing errors and improve turnaround times.
• Partnered with internal teams to cross-train staff, reducing overtime needs and optimizing FTE use.
• Collaborated with IT to develop and test a proprietary internal request system.