Kavina Oliphant
Philadelphia
Summary
Results-driven Assistant Conductor with expertise in coordinating daily train operations and prioritizing passenger safety. Known for implementing effective customer service strategies and maintaining compliance with railroad regulations, contributing to a seamless travel experience.
Overview
15
15
years of professional experience
Work History
Assistant Conductor Regional Rail
SEPTA
Philadelphia
09.2023 - 09.2025
- Assisted in coordinating daily train operations and schedules for optimal efficiency.
- Collaborated with conductors to ensure passenger safety and comfort during journeys.
- Monitored train systems and equipment to identify maintenance needs and report issues.
- Participated in safety drills and emergency response training to enhance preparedness.
- Implemented customer service strategies to improve passenger interactions and experiences.
- Ensured compliance with all railroad rules and regulations.
- Collaborated closely with engineers and locomotive operators during trips.
- Conducted switching operations to rearrange cars within a yard or industrial track.
- Required to follow a strict set of operating guidelines defined by the company and the FRA
Tax Examiner /IDTVA
IRS
Philadelphia
01.2022 - 01.2023
- Reviews tax returns for accuracy and completeness.
- Reviews and codes tax returns for computer processing.
- Resolves errors and corresponds with taxpayers to obtain any missing information.
- Conduct audits, identifies taxes owed, and collects overdue tax payments.
- Prepares a written report and informs the taxpayer or representative of any changes to tax liability, explaining reasons for the adjustment.
Certification Technician/Coordinator
SPS Technology
Jenkintown
01.2015 - 01.2020
- Responsible for preparing certification worksheets for raw material, in-process, and finish product testing.
- Research, segmented, and targeted each product into elaborate testing that met company and customers requirements.
- Standard Press Steel Company
CSR/Insurance Specialist
American Association of Retired Person (AARP)
Philadelphia
01.2013 - 01.2014
- Confer on average 200 clients daily to determine eligibility, insurance claims, evaluate diagnosis and procedures.
- Detect and correct coding errors and manage appropriate modifications, Post medical charges, payments, and adjustments.
- Life Insurance
Volunteer
Albert Einstein Hospital
Philadelphia
01.2013 - 01.2014
- Performed daily patient registrations/ data entry, scheduled patient’s appointments, verified insurance, filling, and answering multiple phone lines.
- Marion-Louise Saltzman Woman’s Center
Customer Service Representative
Highmark Blue Shield
Philadelphia
01.2011 - 01.2013
- Disintegrate inquiries from healthcare participants, providers, patients and attorneys.
- Analyze policies & procedures, benefits & eligibility. Explain claim status and adjudication, referrals and/or authorization confirmation or requirements.
- Health Insurance
Education
Associate - Psychology
Community College of Philadelphia
Philadelphia, PAMedical Office Assistant Billing and Coding -
Kaplan University
Philadelphia, PABasic Academics -
New Media Technology Charter School
Philadelphia, PASkills
- Syteline
- MSA
- Microsoft Office
- IDX
- ICD-9/ CPT Coding
- Navinet
- HSconnect
- 65 WPM typing speed
- Tech Savvy
- Adaptability
- Analytical Thinking
- Time Management
- Train operation coordination
- Passenger safety
- Safety compliance
- Customer service
- Conflict resolution
- Time management
- Team collaboration
- Data analysis
- Empathy development
- Analytical thinking
- Professionalism
Timeline
Assistant Conductor Regional Rail
SEPTA
09.2023 - 09.2025
Tax Examiner /IDTVA
IRS
01.2022 - 01.2023
Certification Technician/Coordinator
SPS Technology
01.2015 - 01.2020
CSR/Insurance Specialist
American Association of Retired Person (AARP)
01.2013 - 01.2014
Volunteer
Albert Einstein Hospital
01.2013 - 01.2014
Customer Service Representative
Highmark Blue Shield
01.2011 - 01.2013
Associate - Psychology
Community College of Philadelphia
Medical Office Assistant Billing and Coding -
Kaplan University
Basic Academics -
New Media Technology Charter School