Kawanis Morrison
Coatesville,PA
Summary
Dedicated professional individual with years of customer service experience. Eager to obtain new skills in different areas. An ability to create and implement successful strategies to improve agency efficiency. Proficient at utilizing data analysis to provide insights into organizational initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention. An individual with excellent research and communication skills. Ability to work individually or in a team environment. A Human Services Analyst offering understanding of different programs and the knowledge to guide the County Assistance Offices and other agencies make appropriate eligibility determinations.
Overview
22
22
years of professional experience
Work History
Human Services Analyst
Commonwealth Of Pennsylvania
03.2020 - Current
- Act as liaison between the County Assistance Offices (CAO) and other agencies such as Office of Long-Term Living (OLTL), Office of Medical Assistance Programs (OMAP) and Office of Mental Health and Substance Abuse Services (OHMSAS).
- Test and evaluate the Office of Income Maintenance (OIM) computer operating system to ensure proper benefit delivery of Long-Term Care (LTC) facility and Waiver services.
- Attend and represent the LTC unit at several weekly meetings with stakeholders within OIM and other agencies; these meeting discuss and resolve known deficiencies within the operating system that are causing errors with benefit delivery and/or information sharing.
- Interpret State and Federal regulations, OIM policy handbook, and other program guidance relating to LTC facility and waiver services.
- Attend stakeholder meetings as a representative of the LTC unit and assist with the development and implementation of new procedures to aid in benefit delivery.
- Review cases authorized by the CAOs for quality control; prepare corrective action instructions to the CAO(s) when mistakes or discrepancies are found.
- Prepare CAO only and State Policy Clarifications when issues are discovered that can affect eligibility determinations.
- Determine if a recipient is eligible for an hardship waiver when the CAO applies a penalty to the authorized case due to a transfer of assets for less than fair market value.
- Work closely and collaboratively with the Medical Assistance unit to ensure information in both departments are in alignment with State and Federal regulations.
- Participate in three yearly systems testing in which the values used to determine LTC benefits are updated; the systems testings are necessary to ensure benefit determinations are correctly implemented.
- LTC unit representative for any issues involving LIFE waiver; LIFE waiver is a specific type of community waiver that has its own set of rules and benefit determination.
- Develop and maintain Operations Memorandums (OPS MEMOs), Policy Clarifications, LTC handbook policies and procedural desk guides to inform the CAO staff of new procedure or policy implementation.
Income Maintenance Casework Supervisor
Commonwealth Of Pennsylvania
11.2014 - 03.2020
- Supervised a unit of eight to fifteen income maintenance caseworkers consisting of seasoned, experienced caseworkers and newly hired, trainee caseworkers.
- Supervised mixed unit of caseworkers consisting of seasoned, experienced caseworkers and newly hired, trainee caseworkers.
- Conducted an average of 40 monthly reviews of caseworkers' cases and made recommendations for additional actions and improvements when necessary.
- Facilitated weekly unit meetings as well as monthly individual meetings with caseworkers within my unit; used these meeting to disseminate additional agency information as necessary.
- Managed caseworkers schedules to ensure equitable distribution of work assignments.
- Assigned and prioritized work within my unit to meet objectives and deadlines. Monitored unit work by assigning priorities, distributing and often redistributing work in order to maintain agency goals.
- Trained caseworkers in effective determination of income maintenance programs. Facilitated caseworker trainings collaboratively with another casework supervisor and taught Office of Income Maintenance (OIM) policies and procedures.
- Implemented and monitored individual work plans for caseworkers when necessary.
- Trained caseworkers on how to review and apply State and Federal regulations in eligibility determinations.
- Collaborated with other supervisors and managers to devise plans to address any office-wide deficiencies discovered with policy and procedure application.
- Compiled agency reports to determine whether caseworkers were in need of additional training or guidance on specific policies or procedures.
- Conducted training to update staff on new regulations and procedures.
Income Maintenance Caseworker
Commonwealth Of Pennsylvania
07.2006 - 11.2014
- Gathered information via telephone, mail, in person, or agency resources about more than 70 clients per week whom apply for assistance.
- Determined if applicants meet eligibility for income maintenance programs.
- Used appropriate manual policies and procedures to properly apply regulations pertaining to income maintenance programs.
- Adhered to strict client confidentiality laws and agency specific procedures.
- Made referrals to appropriate social services.
- Operated computer and other office equipment to retrieve and enter data into electronic case records.
- Assisted clients with completion of applications and paperwork.
- Communicated with people from various cultures and backgrounds on application process.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Entered client data using agency specific software to make eligibility determinations for an average of 100 applicants per week.
- Explained all aspects of eligibility determinations to clients, including their rights and responsibilities.
- Thoroughly narrated case actions and customer inquires.
- Scheduled appointments when necessary with applicants to gather information and explain benefits processes.
- Specifically concentrated on determining benefits for single persons or families applying for Temporary Assistance for Needy Families (TANF), General Assistance (GA), Supplemental Nutrition Assistance Program (SNAP) or Medical Assistance (MA) programs.
Youth Advocacy Caseworker
City-wide Youth Leadership Agency
10.2001 - 08.2004
- Built rapport with children and their families, developing trust and a line of communication to meet case needs.
- Documented data and completed accurate updates to over 40 case records.
- Assisted families in navigating the social services system, including guidance in applying for benefits, accessing resources and connecting with other family support services.
- Maintained detailed case histories to meet strict standards.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Conducted outreach to families to identify ways to address social, emotional and behavioral needs.
Education
Bachelor of Arts - Psychology
Temple University
Philadelphia, PA05.2001
Skills
- Ability to effectively communicate orally and in writing
- Fact-Checking Skills
- Data Analysis and Interpretation
- Meeting Participation
- Proficient in Microsoft Office Suite
- Policy and Procedure Writing
- Ability to work Individually and in Team Setting
- Time Management Skills
Timeline
Human Services Analyst
Commonwealth Of Pennsylvania
03.2020 - Current
Income Maintenance Casework Supervisor
Commonwealth Of Pennsylvania
11.2014 - 03.2020
Income Maintenance Caseworker
Commonwealth Of Pennsylvania
07.2006 - 11.2014
Youth Advocacy Caseworker
City-wide Youth Leadership Agency
10.2001 - 08.2004
Bachelor of Arts - Psychology
Temple University
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