Kayla Collins
Edwardsville
Summary
Diligent and thorough Shipping and Receiving Clerk with excellent attention to detail and in-depth understanding of shipment tracking and support. Keeps center moving smoothly with accurate records and timely processing. Careful about finding and correcting errors.
Overview
13
13
years of professional experience
Work History
Shipping and Receiving Clerk
R.C. Moore
Pittston
12.2025 - Current
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Processed and organized orders for forklift drivers to ensure efficient loading and delivery.
- Communicated tasks clearly to forklift drivers to facilitate timely loading and delivery.
- Checked in and out truck drivers, tracking their movements in an excel worksheet for operational oversight.
- Documented shipping records and managed paperwork to ensure accuracy and compliance.
Customer Service Representative
Discount LLC
Boca Raton
05.2023 - 12.2025
- Assisted customers with inquiries and resolved issues efficiently.
- Educated customers on products and promotions during interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
Shipping and Receiving Clerk
R.C. Moore
Pittston
11.2018 - 08.2022
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Monitored merchandise received and shipped from facility in computer system.
- Prepared documentation to track and report on damaged or missing items.
- Obtained required documentation to process shipments and support movement.
- Checked truck drivers in/out using a Microsoft excel spreadsheet
- Posted all inbounds/outbounds into SAP
- Fixed orders for forklift drivers
- Communicated to forklift drivers the work that needed to be done
Clerk
SUPERVALU Distribution Center
Denver
08.2017 - 11.2018
- Supported office clerical functions using word processing and other software, email and office machines.
- Reviewed work orders to check correctness of deliveries.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Prepared and processed shipping documents and routed materials and bills of lading.
Pharmacy Technician
CVS Pharmacy
Ephrata
02.2017 - 08.2017
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Dispensed medications to patients in accordance with pharmacist orders.
Sales Associate
Kohls Department Store
Wilkes-Barre
11.2013 - 11.2016
- Helped customers find specific products, answered questions and offered product advice.
- Assisted customers in locating products, addressing inquiries, and providing tailored product recommendations to enhance shopping experience.
- Created attractive merchandise displays with signage to promote sales and effectively manage overstock.
- Met merchandise processing standards and maintained organized and accessible work area.
- Executed daily recovery tasks to maintain organized and efficient workspaces, supporting overall store operations.
Education
High School Diploma -
Pittston Area Senior High School
Pittston, PASkills
- Shipping and receiving
- Warehouse layout understanding
- Data entry accuracy
- Microsoft Office
- Computer skills
- Attention to detail
- Customer service
- Team collaboration
- Critical thinking
- Effective communication
- Training and development
Timeline
Shipping and Receiving Clerk
R.C. Moore
12.2025 - Current
Customer Service Representative
Discount LLC
05.2023 - 12.2025
Shipping and Receiving Clerk
R.C. Moore
11.2018 - 08.2022
Clerk
SUPERVALU Distribution Center
08.2017 - 11.2018
Pharmacy Technician
CVS Pharmacy
02.2017 - 08.2017
Sales Associate
Kohls Department Store
11.2013 - 11.2016
High School Diploma -
Pittston Area Senior High School