Kayla Concepcion
Croydon
Summary
Detail-oriented food service professional known for exceptional multitasking and maintaining cleanliness standards. Committed to delivering outstanding customer service while effectively managing high-volume dining operations.
Overview
14
14
years of professional experience
Work History
Food Server
Steam Pub
Southampton, PA
08.2021 - Current
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Provided exceptional service to large parties, coordinating with the team for smooth operations.
- Assisted in training new servers, sharing best practices for excellent customer service.
- Addressed dietary restrictions or allergies with care, communicating clearly with kitchen staff to avoid errors in meal preparation.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Monitored inventory levels, assisting in supply ordering to maintain operational flow.
Food Server
Green Parrot Restaurant Pub & Patio
Newtown, PA
08.2017 - 08.2021
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
- Trained new staff on restaurant protocols and best practices for customer interaction.
- Resolved guest complaints promptly, enhancing overall dining experience and loyalty.
- Conducted daily cleanliness checks to uphold restaurant hygiene standards and compliance.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Trained new servers in customer service best practices, elevating overall team's performance.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- • Thrived in a fast-paced, high-volume environment during a multi-day Irish Festival.
Counter Server
Primo Hoagies
Newtown, PA
12.2012 - 10.2017
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed cash register operations, accurately processing transactions and handling customer inquiries.
- Prepared and assembled sandwiches according to established recipes and standards.
- Collaborated with team members to optimize workflow during peak hours, enhancing efficiency.
- Trained new staff on food preparation techniques and customer service best practices.
- Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
- Contributed to a positive work atmosphere by supporting teammates during high-volume periods.
- Managed cash register transactions, maintaining accuracy and security at all times.
Education
High School Diploma -
Middle Bucks Institute of Technology
Jamison, PA06.2014
High School Diploma -
Council Rock High School South
Holland, PA06.2014
Skills
- Order taking
- Food safety
- Food handling
- Service efficiency
- Hygiene protocols
- Menu memorization
- POS management
- Cash management
- Work professionalism
- High volume service
Timeline
Food Server
Steam Pub
08.2021 - Current
Food Server
Green Parrot Restaurant Pub & Patio
08.2017 - 08.2021
Counter Server
Primo Hoagies
12.2012 - 10.2017
High School Diploma -
Middle Bucks Institute of Technology
High School Diploma -
Council Rock High School South