Kayla Czarnecki
Pittsburgh
Summary
Recent Bachelor of Science in Healthcare Administration graduate with 2+ years of direct patient-facing experience in a high-volume allergy and clinical immunology practice. Proven expertise in patient registration, insurance verification, HIPAA compliance, EHR workflows, appointment scheduling, and front-office revenue cycle support. Recognized for accuracy, problem-solving, and creating positive patient experiences in fast-paced medical office settings. Seeking to leverage academic training and hands-on experience in an entry-level healthcare administration, patient access, or revenue cycle role.
Diligent front office coordinator with strong background in medical office administration. Successfully managed patient appointments, medical records, and front-desk operations, ensuring smooth workflow and patient satisfaction. Demonstrated ability to handle high-volume phone calls and maintain confidentiality while providing excellent patient care and support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Allergy and Clinical Immunology Associates
11.2023 - Current
- Register 60–80 patients daily, verify insurance, collect co-pays, and ensure 100% completion of intake forms prior to provider visits, directly supporting accurate billing and timely reimbursement.
- Schedule, confirm, and reschedule appointments across multiple providers while reducing no-show rate through reminder calls and patient outreach.
- Maintain strict HIPAA compliance in handling protected health information and managing confidential patient records.
- Serve as first point of contact for patient concerns; resolve scheduling conflicts and escalations with empathy and efficiency.
- Train new staff on front-desk workflows, phone etiquette, and EHR documentation standards.
Shift Leader
Dunkin’ Donuts
10.2021 - 11.2023
- Supervised daily operations for a team of 8, ensuring compliance with health and safety standards.
- Managed cash reconciliation, inventory, and customer service in high-volume environment – transferable skills in accuracy, multitasking, and leadership under pressure.
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Hooksett, NH05.2025
Skills
- Patient Registration & Check-In/Out
- Insurance Verification & Eligibility
- HIPAA Compliance
- Records management
- Paperwork coordination
- Appointment Scheduling & Reminder Calls
- Prior Authorization Assistance
- Medical Records Management
- Revenue Cycle Support (co-pay collection)
- Microsoft Office Suite (Excel, Word, Outlook)
- Conflict Resolution & De-escalation
- Front desk operations
- Telephone etiquette
- Medical terminology
- HIPAA compliance
Certification
HIPAA Compliance Training (2025)
Timeline
Medical Receptionist
Allergy and Clinical Immunology Associates
11.2023 - Current
Shift Leader
Dunkin’ Donuts
10.2021 - 11.2023
Bachelor of Science - Healthcare Administration
Southern New Hampshire University