Kayla Dietrick
Coal Township
Summary
Experienced with managing daily operations and providing exceptional customer service. Utilizes effective communication and organizational skills to support administrative functions. Track record of fostering positive team collaboration and ensuring smooth workflow.
Overview
2026
2026
years of professional experience
Work History
Contact Center Assistant
Wellspan
02.2025 - Current
- Supported daily operations by managing patient scheduling and coordinating appointments.
- Assisted in maintaining accurate patient records and ensuring data integrity within electronic systems.
- Collaborated with healthcare team to streamline communication and improve patient flow efficiency.
- Provided call center support, greeting patients and addressing inquiries with professionalism.
Medical Assistant
Evangelical Community Hospital
09.2017 - 02.2025
- Administered medications and vaccinations per established protocols, ensuring patient safety and compliance.
- Managed patient records using electronic health record systems, maintaining accuracy and confidentiality.
- Coordinated patient appointments and follow-ups, improving scheduling efficiency and reducing wait times.
- Managed patient scheduling and appointment coordination to optimize office workflow.
Direct Support Professional
Keystone Human Services
10.2016 - 03.2017
- Provided individualized support to clients, enhancing daily living skills and promoting independence.
- Collaborated with multidisciplinary teams to develop and implement personalized care plans.
- Monitored client progress, documenting behavioral changes and reporting critical observations to supervisors.
- Trained new staff on best practices for client interactions and emergency response protocols.
Customer Service Representative
SYKES
Education
Associates - Medical Assistant
McCann School of Business & Technology
PA07-2016
Associate - Social Sciences
Luzerne County Community College
Shamokin08-2008
Skills
- Data entry proficiency
- Document preparation
- Scheduling coordination
- Policy enforcement
- Teamwork
- Multitasking and time management
- Customer service
- Excellent communication
- Telephone and email etiquette
- Active listening
- Interpersonal skills
- Appointment scheduling
- Professionalism
- Microsoft
- Epic
- Healthcare Referral Management
Timeline
Contact Center Assistant
Wellspan
02.2025 - Current
Medical Assistant
Evangelical Community Hospital
09.2017 - 02.2025
Direct Support Professional
Keystone Human Services
10.2016 - 03.2017
Customer Service Representative
SYKES
Associates - Medical Assistant
McCann School of Business & Technology
Associate - Social Sciences
Luzerne County Community College