Kayla Fox
Orangeville
Summary
Professional hospitality worker with ea lot of experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting as needed and ensuring a smooth shift through communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Sever/Event Ambassador
Top Golf
08.2020 - 11.2024
- Improved overall event satisfaction by providing excellent customer service and addressing inquiries promptly.
- Assisted host with booth/greeting setup and provided support throughout the event to ensure positive experiences for both host and guests.
- Utilized problem-solving skills to address any unexpected challenges that may have came up during events, ensuring littlel impact on player experience.
- Maintained a professional appearance at all times while representing the company during events.
- Supervised gameplay and monitored guests' actions to prevent injury.
- Built and established positive relationships with what we called our "players" , fellow co-workers(playmakers) and supervisors.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding solutions.
- Opened the venue by setting up our tables ready to go for our playmakers arrival; Also closing the venue by completing our sidework(mopping, refilling cleaning supplies, restocking items, cleaning work areas thoroughly), rolling silverware up to company stanards and making sure our section was spotless.
Bakery Worker
La Madeleine
05.2019 - 10.2019
- Wrapped, boxed and prepared salads & soups.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Stocked merchandise, labeled items, and maintained quantity supply of items sold.
- Arranged bakery displays to showcase baked goods, cakes, and pies to company standards.
- Handled cash/all money transactions returning a drawer at end of shift.
- Maintained positive relationships with guests and employees.
- Multi-tasked between taking and preparing to-go orders and preparing orders taken online.
Server/Event Ambassador
Dave and Busters
10.2017 - 10.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly.
- Worked with POS system to place orders, manage bills, and close out checks.
- Made guest experience better by attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area.
- Provided attentive service during "popular" times without sacrificing attention to detail or guest experience.
Server
Tight Ends Sports Bar & Grill
08.2016 - 10.2017
- Demonstrated strong multitasking skills by handling multiple tables simultaneously without compromising service.
- Served beverages promptly.
- Created and maintained relationships with regular customers.
- Explained menu items and suggested items while also up-selling.
- Checked guests' identification before serving alcoholic beverages.
- Monitored guests alcohol intake ensuring safety.
- Maintained high standards of personal appearance and hygiene.
- Trained new associates on menu knowledge and service steps.
Education
High School Diploma -
Creekview HS
Carrollton, TX06-2015
Skills
- Detail-oriented mindset
- Tableside etiquette
- Task prioritization
- Item promotion
- Ordering procedures
- Goal-oriented focus
- Brand representation experience
- Customer service
- Time management
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Verbal and written communication
- Event setup and breakdown
- Food service
- Strong work ethic
- Cash handling
- Guest engagement
- Cleanliness standards
- Safe food handling
- Menu memorization
- High volume dining
- Food running
- Service prioritization
- Team collaboration
- Order accuracy
- Supply restocking
Timeline
Sever/Event Ambassador
Top Golf
08.2020 - 11.2024
Bakery Worker
La Madeleine
05.2019 - 10.2019
Server/Event Ambassador
Dave and Busters
10.2017 - 10.2019
Server
Tight Ends Sports Bar & Grill
08.2016 - 10.2017
High School Diploma -
Creekview HS
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