Kayla Head
Philadelphia
Summary
Dedicated professional with strong customer service skills. Proven expertise in complaint handling and effective multitasking. Committed to enhancing guest relations and delivering high-quality service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista Shift Lead
Starbucks
Bloomfield, NJ
10.2024 - 12.2025
- Memorized ingredients and recipes for wide variety specialty drinks.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Supervised daily operations to ensure efficient workflow and high-quality customer service.
- Trained and mentored new baristas on beverage preparation and customer engagement techniques.
Guest Service Agent
Hilton
Elizabeth, NJ
03.2023 - 12.2025
- Greeted and welcomed guests, providing exceptional customer service to enhance guest experience.
- Managed check-in and check-out processes, ensuring accuracy and efficiency in reservations.
- Handled guest inquiries and complaints, resolving issues promptly to maintain satisfaction.
- Utilized hotel management software for efficient booking management and reporting tasks.
- Trained new front desk agents in proper procedures, contributing to a consistently high level of service across the team.
- Crossed trained in banquet for big events and food services
Hostess/Server
Mcloones Boathouse
West Orange, NJ
05.2022 - 02.2023
- Greeted and seated guests promptly, ensuring optimal guest flow and satisfaction.
- Managed reservation system, coordinating table assignments for efficient service delivery.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait time
- Studied and retained comprehensive menu details to ensure accurate and timely service delivery.
- Facilitated a positive guest experience through attentive service and responsiveness to individual requirements.
Education
High School Diploma -
Orange High School
Orange, NJ06-2022
Skills
- Barista training
- Cash handling proficiency
- Cleanliness standards
- Guest relations
- Complaint handling
- Patience and tolerance
- Reservation management
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
Certification
Ramp Certification For Bartending
BLS- CPR
Timeline
Barista Shift Lead
Starbucks
10.2024 - 12.2025
Guest Service Agent
Hilton
03.2023 - 12.2025
Hostess/Server
Mcloones Boathouse
05.2022 - 02.2023
High School Diploma -
Orange High School