Kayla Heintz
Midway
Summary
Proactive Associate Banker with a strong customer service background and expertise in client relationship management and financial analysis. Recognized for high productivity and efficient task completion. Demonstrates strong communication and teamwork skills, ensuring operational effectiveness and commitment to exceptional customer support.
Overview
9
9
years of professional experience
Work History
Associate Banker
Chase Bank
McMurray
08.2023 - Current
- Educated clients on bank products and services, improving financial awareness and informed decision-making.
- Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
- Assisted customers with account opening and maintenance.
- Built strong relationships with customers, fostering loyalty and increasing client retention.
- Answered banking questions and provided tailored solutions, enhancing customer satisfaction and trust.
- Assisted clients in setting up online banking services, enhancing accessibility and convenience.
- Greeted customers and provided exceptional customer service.
- Trained new employees on company practices.
- Ensured compliance with banking regulations and procedures in daily operations.
- Completed daily cash balancing and operated ATMs.
Recruiter
Aerotek
Pittsburgh
08.2022 - 07.2023
- Reviewed employment applications and candidate backgrounds to identify top talent aligned with job requirements.
- Evaluated potential candidates' qualifications and cultural fit to ensure alignment with organizational needs.
- Created and maintained positive relationships with hiring managers and HR business partners.
- Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
- Utilized internal recruiting systems (iCIMS) to record, update and track all candidate progress.
- Explained job duties, compensation and benefits to potential candidates.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Facilitated job application processes for qualified candidates.
Certified Clinical Specialist
Visionworks
Robinson Township
01.2021 - 08.2022
- Displayed clinical knowledge and expertise in Optical products, ensuring proper application in patient care.
- Coordinated clinical support for Optometrist and retail staff, improving patient service delivery.
- Prepared patients for physicians by conducting tests such as retinal imaging and auto refractor.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Obtained accurate patient histories through detailed interviews and documented information in EHR.
- Verified patients had proper insurance coverage prior to procedures or appointment scheduling.
- Trained clients on product features, enhancing their understanding and usage.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Maintained clean, organized and well-stocked examination rooms by resetting spaces between appointments.
Keyholder
Bath & Body Works
Robinson Township
05.2017 - 12.2020
- Drove higher sales by implementing incentives, reward-based programs, and reinforcing effective sales practices.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Enhanced product relevance through strategic distribution, merchandising, and display techniques.
- Analyzed sales reports to boost sales performance and refine inventory management accuracy.
Education
Some College (No Degree) - Criminal Justice
Robert Morris University
Coraopolis, PASome College (No Degree) - Criminal Justice
University Of Pittsburgh
Pittsburgh, PASkills
- Cash handling
- Compliance monitoring
- Decision-making
- Customer service
- Time management
- Organization
- Results-driven
- Leadership experience
- Recruiting and Sourcing
- Effective communication
Timeline
Associate Banker
Chase Bank
08.2023 - Current
Recruiter
Aerotek
08.2022 - 07.2023
Certified Clinical Specialist
Visionworks
01.2021 - 08.2022
Keyholder
Bath & Body Works
05.2017 - 12.2020
Some College (No Degree) - Criminal Justice
Robert Morris University
Some College (No Degree) - Criminal Justice
University Of Pittsburgh