Kayla Hudson
Morrisdale
Summary
Proactive Leader with extensive experience in team development, customer service management, and operational efficiency. Successfully implemented strategies that improved team productivity, customer satisfaction, and cash management processes. Brings analytical mindset, problem-solving skills, and a passion for fostering positive work environments to drive business success.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Digital Coach
Walmart
04.2021 - Current
- Leads and develops teams effectively by teaching, training, and actively listening to associates
- Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates
- Building action plans to improve performance;researching, evaluating, and analyzing data
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Took ownership of customer issues and followed problems through to resolution.
Front End Team Lead
Walmart
09.2019 - 04.2021
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Facilitated high volumes of cash,credit, and gift card transactions, verifying cash drawer balances each day.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Enhanced cash flow by implementing efficient cash management processes and procedures.
GM Support Manager
Walmart
02.2018 - 09.2019
- Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
- Fostered a positive work environment to improve team morale and productivity levels.
- Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
Front End Zs
Walmart
06.2015 - 02.2018
- Coordinated breaks and shift rotations for front end staff, minimizing downtime while maintaining coverage during busy periods.
- Implemented new strategies to streamline checkout processes, resulting in smoother transactions and increased customer satisfaction.
- Conducted regular performance evaluations for front end staff, providing constructive feedback and opportunities for growth.
- Assisted in recruiting and hiring new employees, contributing to a strong frontline team that consistently met performance goals.
- Maintained accurate cash handling procedures for all registers, ensuring minimal discrepancies at the end of shifts.
- Streamlined communication between front end staff and other departments by establishing clear channels of communication, enhancing overall store efficiency.
Customer Service Manager
Walmart
06.2013 - 06.2015
- Took ownership of customer issues and followed problems through to resolution.
- Managed daily scheduling and staffing needs, ensuring optimal coverage during peak business hours.
- Facilitated ongoing staff training sessions on product knowledge, company updates, and customer service best practices.
- Championed a positive work environment built on open communication, teamwork, mutual respect, and personal accountability.
- Handled daily operational tasks such as opening/closing routines and cash management ensuring smooth functioning of the store.
- Strengthened cash management processes by performing daily bank reconciliations and effectively monitoring cash flow activities.
Cashier/ Service Desk Associate
Walmart
04.2010 - 06.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Lock Haven University
Lock Haven, PA 08.2009 - 05.2013
High School Diploma -
Tyrone Area High School
Tyrone, PA06.2009
Skills
- Problem-Solving
- Customer Service
- Team Building and Leadership
- Servant Leader
- Retail business management
- Dependable and reliable
- Analytical mindset
Timeline
Digital Coach
Walmart
04.2021 - Current
Front End Team Lead
Walmart
09.2019 - 04.2021
GM Support Manager
Walmart
02.2018 - 09.2019
Front End Zs
Walmart
06.2015 - 02.2018
Customer Service Manager
Walmart
06.2013 - 06.2015
Cashier/ Service Desk Associate
Walmart
04.2010 - 06.2013
Lock Haven University
08.2009 - 05.2013
High School Diploma -
Tyrone Area High School
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