Kayla Jones
Abington
Overview
4
4
years of professional experience
Work History
Warmline Responder
National Alliance on Mental Illness (NAMI)
03.2025 - Current
- Offered callers who were emotionally distressed empathetic listening
- Helped individuals connect with mental health services through strong communication
- Used mediation and active listening skills to maintain a calm and respectful environment
Sales Associate
Urban Planet
08.2022 - Current
- Greeted and helped customers with product selection, elevating their shopping experience
- Performed store maintenance tasks while assisting with merchandise shipment
- Improved dressing room cleanliness and switched out displays to meet seasonal needs
Sales Associate
Hot Topic
08.2021 - Current
- Persuaded customers to join loyalty programs, helping to build brand loyalty
- Communicated product information in a clear and concise manner to assist with purchasing decisions
- Guided consumers in selecting personal items, applying active listening skills to determine their desires
- Helped maintain visual merchandising standards and store organization
Education
Bachelor of Science - Counseling Psychology
Delaware Valley University
Doylestown, PA05.2025
Associate of Science - Psychology
Montgomery County Community College
Blue Bell, PA05.2023
Qualifications Summary
- 4.0 GPA Psychology student with associate degree in science
- Three+ years of customer service and sales experience in retail settings
- Trained in interpersonal communication, cultural competence, and behavioral theory
- Committed to counseling, therapy, and promoting mental well-being
Coursework
- Intro to Counseling Techniques: Practiced and learned techniques including CBT, REBT, active listening, and open/closed questioning through peer counseling exercises
- Current Issues in Advanced Psychology: Learned the importance of self-awareness and mindfulness through meditation and reflective discussion
- Educational Psychology: Studied the psychological principles of learning and development to aid in student growth and success
Clubs And Organizations
Phi Theta Kappa, Jackson, MO, Member, Recognized for academic success and scholarship
Community And Volunteer Experience
National Alliance on Mental Illness (NAMI), Bucks County, PA, Warmline Responder, 03/25, Present, Offered callers who were emotionally distressed empathetic listening, Helped individuals connect with mental health services through strong communication, Used mediation and active listening skills to maintain a calm and respectful environment
Timeline
Warmline Responder
National Alliance on Mental Illness (NAMI)
03.2025 - Current
Sales Associate
Urban Planet
08.2022 - Current
Sales Associate
Hot Topic
08.2021 - Current
Associate of Science - Psychology
Montgomery County Community College
Bachelor of Science - Counseling Psychology
Delaware Valley University
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