Kayla Mancinelli

• Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
• Maintained a clean and organized workspace.
• Worked with housekeeping staff to ensure rooms were clean, well-stocked, and ready for guests upon arrival.
• Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.

Hostess:

• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
• Took reservations and to-go orders by phone, answered customer questions, and informed customers of accurate wait times.
• Supported servers, food runners, and bussers with keeping the dining area ready for every guest.

Hole 10 Attendant

• Set up a stand at Hole 10 where I sold beverages (alcoholic and soft), snacks, and hot dogs.
• Maintained a clean and organized stand, ensuring optimal presentation of beverages and snacks for guest selection.
• Handled cash transactions accurately, ensuring proper documentation for financial records.
• Managed inventory effectively, reducing waste and ensuring popular items were always in stock.
• Provided exceptional customer service by promptly addressing guest needs and requests.